Yext vs Shelf

Starting Price

Not provided by vendor

$99.00/month

Best For

Both national and international businesses of all sizes across all verticals. Yext works with Small and Medium sized businesses, Enterprise businesses, and Partner re-sellers.

Shelf is for Contact Centers and Help Desks looking to bring their knowledge management into the cloud or upgrade to the next generation of AI enabled KM

Rating


4.4 / 5
(92)
Read All Reviews

4.9 / 5
(45)
Read All Reviews

Ideal number of Users

1 - 1000+

10 - 1000+

Ease of Use


4.4 / 5


  • "The network and easy to use system helps me allow clients to be found locally instead of having to register with 70+ sites."

  • "Easy to use, but it does not lots of marketing functions."


4.9 / 5


  • "User Friendly with Great Features and Functionality."

  • "High level organizational capabilities, easy to use & attractive interface, the Web Clipper."

Customer Support


4.2 / 5


  • "Customer Service with Yext is TOP NOTCH. Our rep is there to answer questions before I even have the chance to finish thinking of them."

  • "Always a great experience working with the support staff as well as the account manager."


5 / 5


Features & Functionality


4.3 / 5


  • "They are always there to help and the software is easy to navigate."

  • "Support is very helpful during setup phase and the interface of the tool is very easy to use."


4.6 / 5


  • "UX is seamless, so easy to use and really well thought add. They are constantly adding new features which is great."

  • "Excellent user experience for an unfinished product. I look forward to seeing future updates."

Value for Money


4 / 5


  • "I love how many directories are associated w/ Yext. When the subscription is live, this boosts SEO tremendously."

  • "Overall, the platform was fine. However, with the cost and competitiveness, I would never use it again."


4.8 / 5


Product Features

  • check Cataloging/Categorization
  • check Collaboration
  • check Content Management
  • check Decision Tree
  • check Discussion Boards
  • check Full Text Search
  • check Knowledge Base Management
  • check Self Service Portal
  • check Cataloging/Categorization
  • check Collaboration
  • check Content Management
  • check Decision Tree
  • check Discussion Boards
  • check Full Text Search
  • check Knowledge Base Management
  • check Self Service Portal

Screenshots

Capterra screenshot placeholder
View 5 screenshots 87280 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation

share Share Your Comparison of Shelf vs Yext

Yext vs Shelf

Share

share Share Your Comparison of Shelf vs Yext