Zendesk vs Salesforce Community Cloud

Starting Price

$5.00/month/user

$250.00/month

Best For

From start ups to Fortune 500 companies, over 200,000+ customers trust Zendesk with their customer support needs.

Companies of any size aiming to create seamless, branded community experiences quickly and easily for customer, partner or employee communities.

Rating


4.4 / 5
(2323)
Read All Reviews

4.2 / 5
(60)
Read All Reviews

Ideal number of Users

1 - 1000+

2 - 1000+

Ease of Use


4.3 / 5


  • "Zendesk is super easy to use and to communicate with different other teams is very easy.very good customer support and it has 24/7 support."

  • "Admin Ease of use is good, agent ease of use is great, end user experience is good too. Wealth of knowledge easily available too."


4 / 5


  • "Happy with all the functionality and ease of use."

  • "It was very help in terms of tracking leads. Before using Salesforce I difficulties evaluating the validity of my leads."

Customer Support


4.3 / 5


  • "It was very slick - the look & feel are definitely clean, modern and friendly. Customer support was very nice and helpful when needed."

  • "For a company that helps other's have a better customer service, I feel like they could work on their own customer service."


4 / 5


  • "Their customer support is horrible - they are good at staying on top of your payment due but very slow in responding to your other needs."

  • "The smartest community model I've experienced...and maturing with each new release."

Features & Functionality


4.3 / 5


  • "It has a great polished UI, wonderful implementation of real world customer support interfaces, and very easy to learn."

  • "I like how everything is easy to navigate to on Zendesk. It also provides help with navigating if you aren't familiar with how to use it."


4.2 / 5


  • "Pros: Easy to build and launch community templates."

  • "The tool is very flexible and we are able to create templates for different customer types which allows us to tailor their user interface."

Value for Money


4.1 / 5


  • "The application that I like for its good price and good reports, also enjoys its integration with several software scales."

  • "Overall, this was a well-priced help desk solution for a small team managing very general feedback/support questions about a mobile app."


3.8 / 5


Product Features

  • check Cataloging/Categorization
  • check Collaboration
  • check Content Management
  • check Decision Tree
  • check Discussion Boards
  • check Full Text Search
  • check Knowledge Base Management
  • check Self Service Portal
  • check Cataloging/Categorization
  • check Collaboration
  • check Content Management
  • check Decision Tree
  • check Discussion Boards
  • check Full Text Search
  • check Knowledge Base Management
  • check Self Service Portal

Screenshots

Capterra screenshot placeholder
View 5 screenshots 33639 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

share Share Your Comparison of Salesforce Community Cloud vs Zendesk

Zendesk vs Salesforce Community Cloud

Share

share Share Your Comparison of Salesforce Community Cloud vs Zendesk