ArabDox vs Zendesk

Starting Price

Not provided by vendor

$5.00/month/user

Best For

Cloud-based knowledge management solution that helps businesses of all sizes with classification, organization, indexing, storage and retrieval of documents in Arabic, English and French language.

From start ups to Fortune 500 companies, over 200,000+ customers trust Zendesk with their customer support needs.

Rating

(0)
4.3 / 5
(2267)
Read All Reviews

Ideal number of Users

Not provided by vendor

1 - 1000+

Ease of Use




4.3 / 5


  • "Zendesk is super easy to use and to communicate with different other teams is very easy.very good customer support and it has 24/7 support."

  • "Admin Ease of use is good, agent ease of use is great, end user experience is good too. Wealth of knowledge easily available too."

Customer Support




4.3 / 5


  • "It was very slick - the look & feel are definitely clean, modern and friendly. Customer support was very nice and helpful when needed."

  • "For a company that helps other's have a better customer service, I feel like they could work on their own customer service."

Features & Functionality




4.3 / 5


  • "It has a great polished UI, wonderful implementation of real world customer support interfaces, and very easy to learn."

  • "I like how everything is easy to navigate to on Zendesk. It also provides help with navigating if you aren't familiar with how to use it."

Value for Money




4.1 / 5


  • "The application that I like for its good price and good reports, also enjoys its integration with several software scales."

  • "Overall, this was a well-priced help desk solution for a small team managing very general feedback/support questions about a mobile app."

Product Features

  • check Cataloging/Categorization
  • close Collaboration
  • check Content Management
  • close Decision Tree
  • close Discussion Boards
  • check Full Text Search
  • check Knowledge Base Management
  • close Self Service Portal
  • check Cataloging/Categorization
  • check Collaboration
  • check Content Management
  • check Decision Tree
  • check Discussion Boards
  • check Full Text Search
  • check Knowledge Base Management
  • check Self Service Portal

Screenshots

View 1 screenshot 157523 thumb
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Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • close Live Online
  • close Webinars
  • close Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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ArabDox vs Zendesk

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