Evernote Business vs Zendesk

Starting Price

$2.70/month/user

$5.00/month/user

Best For

Organization software for small to large businesses.

From start ups to Fortune 500 companies, over 200,000+ customers trust Zendesk with their customer support needs.

Rating


4.4 / 5
(6402)
Read All Reviews

4.3 / 5
(2290)
Read All Reviews

Ideal number of Users

Not provided by vendor

1 - 1000+

Ease of Use


4.4 / 5


  • "I love the ease of use of Evernote and the fact that it syncs to every one of my devices. The powerful search tool works like a charm."

  • "Good for archiving, taking notes and keeping me organised. Brilliant, easy to use and makes it really easy to have all tasks list in one place."


4.3 / 5


  • "Zendesk is super easy to use and to communicate with different other teams is very easy.very good customer support and it has 24/7 support."

  • "Admin Ease of use is good, agent ease of use is great, end user experience is good too. Wealth of knowledge easily available too."

Customer Support


4.2 / 5


  • "It has good customer service and is relatively affordable."

  • "I love being able to sync notes across devices. Customer service is really quick at responding to questions (even with the lower tier plans)."


4.3 / 5


  • "It was very slick - the look & feel are definitely clean, modern and friendly. Customer support was very nice and helpful when needed."

  • "For a company that helps other's have a better customer service, I feel like they could work on their own customer service."

Features & Functionality


4.4 / 5


  • "Love evernote, not clunky like most word processors, perfect for taking notes and storing them the cloud. Really great application."

  • "Literally, everything about this app is amazing. I personally like the user-friendly design and simplicity."


4.3 / 5


  • "It has a great polished UI, wonderful implementation of real world customer support interfaces, and very easy to learn."

  • "I like how everything is easy to navigate to on Zendesk. It also provides help with navigating if you aren't familiar with how to use it."

Value for Money


4.3 / 5


  • "Love the simplicity and well priced. It's a great tool that I use on every device."

  • "Definitely worth the small cost if you are looking for a good product to take and manage notes."


4.1 / 5


  • "The application that I like for its good price and good reports, also enjoys its integration with several software scales."

  • "Overall, this was a well-priced help desk solution for a small team managing very general feedback/support questions about a mobile app."

Product Features

Not provided by vendor
  • check Cataloging/Categorization
  • check Collaboration
  • check Content Management
  • check Decision Tree
  • check Discussion Boards
  • check Full Text Search
  • check Knowledge Base Management
  • check Self Service Portal

Screenshots

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Capterra screenshot placeholder

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

Not provided by vendor
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

Not provided by vendor
  • close In Person
  • close Live Online
  • check Webinars
  • check Documentation

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Evernote Business vs Zendesk

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