KnowledgeOwl vs Acknow

Starting Price

$79.00/month/user

$20.00/month

Best For

We serve all businesses who need to share information with customers, employees, and other groups online. We particularly love small businesses, startups, SaaS orgs, government, and non-profits

Small and medium businesses who work with knowledge-intensive products and seek to decrease costs on customer support and reduce time to proficiency for new employees.

Rating


4.7 / 5
(208)
Read All Reviews

5 / 5
(2)

Ideal number of Users

1 - 1000+

1 - 1000+

Ease of Use


4.7 / 5


  • "For ease of use, this is the best knowledge base software I have used. I love how I can publish information to our clients instantly."

  • "Extremely customizable and easy to use. The support we received in designing our knowledge base was outstanding."


5 / 5


Customer Support


4.9 / 5


  • "And you will not find a better customer service team. They are friendly, responsive, and always looking to make their product better."

  • "KnowledgeOwl is a great product and their Customer Service is excellent."


5 / 5


Features & Functionality


4.8 / 5


  • "Overall very trustworthy and pleasant to work with. Because of them our new Help System looks awesome and easy to navigate."

  • "They were willing to iterate on their product quickly and excellently to make it something even better than the great product I had discovered."


5 / 5


Value for Money


4.9 / 5


  • "Their out of the box solution had much more functionality for the money and was solid."

  • "Its intuitive, easy to use and excellent value for money."


5 / 5


Product Features

  • check Cataloging/Categorization
  • check Collaboration
  • check Content Management
  • close Decision Tree
  • check Discussion Boards
  • check Full Text Search
  • check Knowledge Base Management
  • check Self Service Portal
  • check Cataloging/Categorization
  • check Collaboration
  • check Content Management
  • check Decision Tree
  • close Discussion Boards
  • check Full Text Search
  • check Knowledge Base Management
  • check Self Service Portal

Screenshots

View 5 screenshots 45747 thumb
View 5 screenshots 58155 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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KnowledgeOwl vs Acknow

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