SABIO Knowledge Management vs SmartSupport

Starting Price

Not provided by vendor Not provided by vendor

Best For

Many industries can benefit from SABIO, but the software is designed with customer service and support organizations in mind, for a better, faster access for all agents and employees.

SmartSupport is built on a single platform and can easily be implemented with any company in any industry from start-ups to Fortune 500 companies.

Rating


4.5 / 5
(18)


4 / 5
(12)

Ideal number of Users

2 - 1000+

1 - 1000+

Ease of Use


5 / 5

4 / 5

Customer Support


5 / 5

4.5 / 5

Features & Functionality


4.5 / 5

4 / 5

Value for Money


5 / 5

Product Features

  • check Cataloging/Categorization
  • check Collaboration
  • check Content Management
  • check Decision Tree
  • check Discussion Boards
  • check Full Text Search
  • check Knowledge Base Management
  • check Self Service Portal
  • check Cataloging/Categorization
  • check Collaboration
  • close Content Management
  • check Decision Tree
  • check Discussion Boards
  • check Full Text Search
  • check Knowledge Base Management
  • check Self Service Portal

Screenshots

View 4 screenshots 60635 thumb
View 5 screenshots 7965 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • close Live Online
  • close Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • close Webinars
  • check Documentation

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SABIO Knowledge Management vs SmartSupport

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