SABIO Knowledge Management vs inSided

Starting Price

Not provided by vendor

$900.00/month

Best For

Many industries can benefit from SABIO, but the software is designed with customer service and support organizations in mind, for a better, faster access for all agents and employees.

Mainly B2B-Software companies and Telecom providers, but we also see a lot of interest from companies in B2C Software, Consumer online services and -hardware.

Rating


4.6 / 5
(19)
Read All Reviews

4.1 / 5
(7)
Read All Reviews

Ideal number of Users

2 - 1000+

1 - 1000+

Ease of Use


4.7 / 5

4.3 / 5

Customer Support


4.8 / 5

4.3 / 5

Features & Functionality


4.5 / 5

3.4 / 5

Value for Money


4.8 / 5

4 / 5

Pros

  • "The extremely good Usability - its a really help in daily business. And the cooperation with sabio is pragmatic, fast, easy and smart."

  • "Easy to integrate, easy to use, fast Set-Up, a good Support, really works, our user love it."

Cons

  • "We had problem in the past when an experienced employee left the organisation. Now we have all the organisations knowledge organised and available for everybody anytime."

  • "Stable communication processes in IT crisis situations."

Product Features

  • check Cataloging/Categorization
  • check Collaboration
  • check Content Management
  • check Decision Tree
  • check Discussion Boards
  • check Full Text Search
  • check Knowledge Base Management
  • check Self Service Portal
  • check Cataloging/Categorization
  • check Collaboration
  • check Content Management
  • close Decision Tree
  • check Discussion Boards
  • check Full Text Search
  • check Knowledge Base Management
  • check Self Service Portal

Screenshots

View 4 screenshots 60635 thumb
View 5 screenshots 128620 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • close Live Online
  • close Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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SABIO Knowledge Management vs inSided

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share Share Your Comparison of inSided vs SABIO Knowledge Management