Bold360 vs Novo Knowledge Base Software

Starting Price

Not provided by vendor

$50.00/month/user

Best For

Any business that wants to improve and automate customer service and deliver personalized, seamless customer experiences.

Cloud-based and on-premise service desk management software that helps small to large size firms manage customer and employee support via custom reports, data integration, mobile access and more.

Ideal number of Users

2 - 1000+

2 - 1000+

Rating


4.4 / 5
(25)
Read All Reviews

4.2 / 5
(14)
Read All Reviews

Ease of Use


4.3 / 5

4.2 / 5

Customer Support


4.4 / 5

4.5 / 5

Features & Functionality


4.3 / 5

4.7 / 5

Value for Money


4.6 / 5

4 / 5

Product Features

  • Cataloging/Categorization
  • Collaboration
  • Content Management
  • Decision Tree
  • Discussion Boards
  • Full Text Search
  • Knowledge Base Management
  • Self Service Portal
  • Cataloging/Categorization
  • Collaboration
  • Content Management
  • Decision Tree
  • Discussion Boards
  • Full Text Search
  • Knowledge Base Management
  • Self Service Portal

Screenshots

Capterra screenshot placeholder
Capterra screenshot placeholder

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Bold360 vs Novo Knowledge Base Software

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Novo Knowledge Base Software vs Bold360