Bold360 vs Novo Knowledge Base Software

Starting Price

Not provided by vendor

$50.00/month/user

Best For

Any business that wants to improve and automate customer service and deliver personalized, seamless customer experiences.

Cloud-based and on-premise service desk management software that helps small to large size firms manage customer and employee support via custom reports, data integration, mobile access and more.

Rating


4.5 / 5
(13)


4 / 5
(14)

Ideal number of Users

2 - 1000+

2 - 1000+

Ease of Use


4.5 / 5

4 / 5

Customer Support


4.5 / 5

4.5 / 5

Features & Functionality


4.5 / 5

4.5 / 5

Value for Money


4.5 / 5

4 / 5

Product Features

  • check Cataloging/Categorization
  • check Collaboration
  • check Content Management
  • check Decision Tree
  • close Discussion Boards
  • close Full Text Search
  • check Knowledge Base Management
  • check Self Service Portal
  • check Cataloging/Categorization
  • close Collaboration
  • close Content Management
  • close Decision Tree
  • check Discussion Boards
  • check Full Text Search
  • close Knowledge Base Management
  • check Self Service Portal

Screenshots

Capterra screenshot placeholder
Capterra screenshot placeholder

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Bold360 vs Novo Knowledge Base Software

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share Share Your Comparison of Novo Knowledge Base Software vs Bold360