Bold360 vs ProcedureFlow

Starting Price

Not provided by vendor Not provided by vendor

Best For

Any business that wants to improve and automate customer service and deliver personalized, seamless customer experiences.

We help contact centers of all industries and sizes make their employees experts faster.

Rating


4.4 / 5
(24)
Read All Reviews

5 / 5
(25)
Read All Reviews

Ideal number of Users

2 - 1000+

1 - 1000+

Ease of Use


4.4 / 5



4.9 / 5


  • "Easy to use, easy to update, easy to capture feedback."

  • "The ease of use - it is very intuitive, both from a set-up point of view and a user point of view."

Customer Support


4.4 / 5



5 / 5


Features & Functionality


4.4 / 5



4.6 / 5


  • "Definitely recommend ProcedureFlow if you need a process visualization tool for training or day-to-day work."

  • "Provides a visual step-by-step workflow that takes complex procedures and turns them into easy to use management tools."

Value for Money


4.6 / 5



4.8 / 5


Product Features

  • check Cataloging/Categorization
  • check Collaboration
  • check Content Management
  • check Decision Tree
  • close Discussion Boards
  • close Full Text Search
  • check Knowledge Base Management
  • check Self Service Portal
  • close Cataloging/Categorization
  • check Collaboration
  • check Content Management
  • check Decision Tree
  • close Discussion Boards
  • check Full Text Search
  • check Knowledge Base Management
  • close Self Service Portal

Screenshots

Capterra screenshot placeholder
Capterra screenshot placeholder

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Bold360 vs ProcedureFlow

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