HelpCrunch vs Alcea KnowledgeTrack

Starting Price

$15.00/month/user

$20.00/month/user

Best For

HelpCrunch is perfect for online businesses (SaaS, e-commerce, and other) of all sizes that want to close more deals in real time, decrease support costs, and grow faster!

Alcea KnowledgeTrack is an easy to install solution for keeping corporate knowledge all in one place. Unlimited tracks means you can also use other tracks for other areas in your organization

Ideal number of Users

1 - 1000+

2 - 1000+

Rating


4.8 / 5
(140)
Read All Reviews
(0)

Ease of Use


4.7 / 5


  • "It's an easy to use yet a powerful tool comparable to platforms like Intercom with competitive pricing and functionality."

  • "I like the user interface. Setup and use of the product is straightforward."



Customer Support


4.8 / 5


  • "I honestly stayed because of the awesome customer service that I received before I was a customer, and after."

  • "Excellent platform and customer service. The platform is very robust and complete."



Features & Functionality


4.6 / 5


  • "I would certainly recommend. P.s. when I did reach out to the team to ask any questions' I got a super quick, and helpful reply."

  • "It's easy to install, and the support team is helping. The user interface is nice."



Value for Money


4.8 / 5


  • "Really pleased with the software. It's well priced and beautiful."

  • "Ve done a research and found out HelpCrunch would be the best fit for us. Their pricing is absolute fair."



Product Features

  • Cataloging/Categorization
  • Collaboration
  • Content Management
  • Decision Tree
  • Discussion Boards
  • Full Text Search
  • Knowledge Base Management
  • Self Service Portal
  • Cataloging/Categorization
  • Collaboration
  • Content Management
  • Decision Tree
  • Discussion Boards
  • Full Text Search
  • Knowledge Base Management
  • Self Service Portal

Screenshots

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Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • close Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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HelpCrunch vs Alcea KnowledgeTrack

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Alcea KnowledgeTrack vs HelpCrunch