ProcedureFlow vs SABIO Knowledge Management

Best For

Who Uses This Software?

Our target market is inbound call centers with 100-500 agents.

Many industries can benefit from SABIO, but the software is designed with customer service and support organizations in mind, for a better, faster access for all agents and employees.

Target Customer Size (Users)

100-499

2 - 1000+

Pricing

Starting Price

Not provided by vendor Not provided by vendor

Free Trial

Yes Yes

Free Version

No No

Product Details

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Features

  • Cataloging/Categorization
  • Collaboration
  • Content Management
  • Decision Tree
  • Discussion Boards
  • Full Text Search
  • Knowledge Base Management
  • Self Service Portal
  • Cataloging/Categorization
  • Collaboration
  • Content Management
  • Decision Tree
  • Discussion Boards
  • Full Text Search
  • Knowledge Base Management
  • Self Service Portal

Screenshots

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Ratings

Overall


5 / 5
(25)

4.5 / 5
(18)

Ease of Use


5 / 5

5 / 5

Customer Service


5 / 5

5 / 5

Features & Functionality


4.5 / 5

4.5 / 5

Value for Money


5 / 5

5 / 5

Training & Support

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • close Live Online
  • close Webinars
  • check Documentation

share Share Your Comparison of SABIO Knowledge Management vs ProcedureFlow


ProcedureFlow vs SABIO Knowledge Management

Best For

Who Uses This Software?

Our target market is inbound call centers with 100-500 agents.

Many industries can benefit from SABIO, but the software is designed with customer service and support organizations in mind, for a better, faster access for all agents and employees.

Target Customer Size (Users)

100-499

2 - 1000+

Pricing

Starting Price

Not provided by vendor Not provided by vendor

Free Trial

Yes Yes

Free Version

No No

Product Details

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Product Details

  • Cataloging/Categorization
  • Collaboration
  • Content Management
  • Decision Tree
  • Discussion Boards
  • Full Text Search
  • Knowledge Base Management
  • Self Service Portal
  • Cataloging/Categorization
  • Collaboration
  • Content Management
  • Decision Tree
  • Discussion Boards
  • Full Text Search
  • Knowledge Base Management
  • Self Service Portal

Ratings

Overall


5 / 5
(25)

4.5 / 5
(18)

Ease of Use


5 / 5

5 / 5

Customer Service


5 / 5

5 / 5

Features & Functionality


4.5 / 5

4.5 / 5

Value for Money


5 / 5

5 / 5

Training & Support

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • close Live Online
  • close Webinars
  • check Documentation

Share Your Comparison of SABIO Knowledge Management vs ProcedureFlow