Centralpoint vs Coveo for Customer Service & CRM

Best For

Who Uses This Software?

Oxcyon, ranks in the Gartner MQ as a Digital Experience Platform, can be installed on premise or cloud to provie entire SSO enterprise, or modular functions to enhance existing enterprise (MS/SQL)

Not provided by vendor

Target Customer Size (Users)

100 - 1000+

Not provided by vendor

Pricing

Starting Price

Not provided by vendor Not provided by vendor

Free Trial

Yes Not provided by vendor

Free Version

No Yes

Product Details

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Features

  • Cataloging/Categorization
  • Collaboration
  • Content Management
  • Decision Tree
  • Discussion Boards
  • Full Text Search
  • Knowledge Base Management
  • Self Service Portal
Not provided by vendor

Screenshots

View 5 screenshots 137104 thumb
Capterra screenshot placeholder

Ratings

Overall


4.5 / 5
(6)

4 / 5
(2)

Ease of Use


4 / 5

4 / 5

Customer Service


4.5 / 5

4.5 / 5

Features & Functionality


5 / 5

4.5 / 5

Value for Money


4.5 / 5

4 / 5

Training & Support

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
Not provided by vendor

Training

  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

share Share Your Comparison of Coveo for Customer Service & CRM vs Centralpoint


Centralpoint vs Coveo for Customer Service & CRM

Best For

Who Uses This Software?

Oxcyon, ranks in the Gartner MQ as a Digital Experience Platform, can be installed on premise or cloud to provie entire SSO enterprise, or modular functions to enhance existing enterprise (MS/SQL)

Not provided by vendor

Target Customer Size (Users)

100 - 1000+

Not provided by vendor

Pricing

Starting Price

Not provided by vendor Not provided by vendor

Free Trial

Yes Not provided by vendor

Free Version

No Yes

Product Details

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Product Details

  • Cataloging/Categorization
  • Collaboration
  • Content Management
  • Decision Tree
  • Discussion Boards
  • Full Text Search
  • Knowledge Base Management
  • Self Service Portal
Not provided by vendor

Ratings

Overall


4.5 / 5
(6)

4 / 5
(2)

Ease of Use


4 / 5

4 / 5

Customer Service


4.5 / 5

4.5 / 5

Features & Functionality


5 / 5

4.5 / 5

Value for Money


4.5 / 5

4 / 5

Training & Support

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
Not provided by vendor

Training

  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

Share Your Comparison of Coveo for Customer Service & CRM vs Centralpoint