Dr.Explain vs Zendesk

Best For

Who Uses This Software?

Companies who needs to create end user documentation in different formats.

From start ups to Fortune 500 companies, over 200,000+ customers trust Zendesk with their customer support needs.

Target Customer Size (Users)

1 - 499

1 - 1000+

Pricing

Starting Price

$190.00/one-time

$5.00/month/user

Free Trial

Yes Yes

Free Version

Yes No

Product Details

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Features

  • Cataloging/Categorization
  • Collaboration
  • Content Management
  • Decision Tree
  • Discussion Boards
  • Full Text Search
  • Knowledge Base Management
  • Self Service Portal
  • Cataloging/Categorization
  • Collaboration
  • Content Management
  • Decision Tree
  • Discussion Boards
  • Full Text Search
  • Knowledge Base Management
  • Self Service Portal

Screenshots

View 2 screenshots 99160 thumb
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Ratings

Overall


5 / 5
(4)

4.5 / 5
(1908)

Ease of Use


5 / 5

4.5 / 5

Customer Service


4.5 / 5

4 / 5

Features & Functionality


4 / 5

4.5 / 5

Value for Money


5 / 5

4 / 5

Training & Support

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • close Live Online
  • close Webinars
  • check Documentation
  • close In Person
  • close Live Online
  • check Webinars
  • check Documentation

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Dr.Explain vs Zendesk

Dr.Explain

by Indigo Byte Systems

Best For

Who Uses This Software?

Companies who needs to create end user documentation in different formats.

From start ups to Fortune 500 companies, over 200,000+ customers trust Zendesk with their customer support needs.

Target Customer Size (Users)

1 - 499

1 - 1000+

Pricing

Starting Price

$190.00/one-time

$5.00/month/user

Free Trial

Yes Yes

Free Version

Yes No

Product Details

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Product Details

  • Cataloging/Categorization
  • Collaboration
  • Content Management
  • Decision Tree
  • Discussion Boards
  • Full Text Search
  • Knowledge Base Management
  • Self Service Portal
  • Cataloging/Categorization
  • Collaboration
  • Content Management
  • Decision Tree
  • Discussion Boards
  • Full Text Search
  • Knowledge Base Management
  • Self Service Portal

Ratings

Overall


5 / 5
(4)

4.5 / 5
(1908)

Ease of Use


5 / 5

4.5 / 5

Customer Service


4.5 / 5

4 / 5

Features & Functionality


4 / 5

4.5 / 5

Value for Money


5 / 5

4 / 5

Training & Support

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • close Live Online
  • close Webinars
  • check Documentation
  • close In Person
  • close Live Online
  • check Webinars
  • check Documentation

Share Your Comparison of Zendesk vs Dr.Explain