Zendesk vs Zoho Connect

Best For

Who Uses This Software?

From start-ups to Fortune 500 companies, over 200,000+ customers trust Zendesk with their customer support needs.

Freelancers, Large Enterprises, Mid-size Businesses, Non Profits, Public Administrations, Small Businesses, Enterprises, Educational Institutions, Startups.

Target Customer Size (Users)

1 - 1000+

2 - 1000+

Pricing

Starting Price

$5.00/month/user

$0.50/month/user

Free Trial

Yes Yes

Free Version

No Yes

Product Details

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Features

  • Cataloging/Categorization
  • Collaboration
  • Content Management
  • Decision Tree
  • Discussion Boards
  • Full Text Search
  • Knowledge Base Management
  • Self Service Portal
  • Cataloging/Categorization
  • Collaboration
  • Content Management
  • Decision Tree
  • Discussion Boards
  • Full Text Search
  • Knowledge Base Management
  • Self Service Portal

Screenshots

Capterra screenshot placeholder
View 5 screenshots 80825 thumb

Ratings

Overall


4.5 / 5
(1908)

4.5 / 5
(41)

Ease of Use


4.5 / 5

4.5 / 5

Customer Service


4 / 5

4 / 5

Features & Functionality


4.5 / 5

4.5 / 5

Value for Money


4 / 5

4 / 5

Training & Support

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • close Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • close Webinars
  • check Documentation

share Share Your Comparison of Zoho Connect vs Zendesk


Zendesk vs Zoho Connect

Best For

Who Uses This Software?

From start-ups to Fortune 500 companies, over 200,000+ customers trust Zendesk with their customer support needs.

Freelancers, Large Enterprises, Mid-size Businesses, Non Profits, Public Administrations, Small Businesses, Enterprises, Educational Institutions, Startups.

Target Customer Size (Users)

1 - 1000+

2 - 1000+

Pricing

Starting Price

$5.00/month/user

$0.50/month/user

Free Trial

Yes Yes

Free Version

No Yes

Product Details

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Product Details

  • Cataloging/Categorization
  • Collaboration
  • Content Management
  • Decision Tree
  • Discussion Boards
  • Full Text Search
  • Knowledge Base Management
  • Self Service Portal
  • Cataloging/Categorization
  • Collaboration
  • Content Management
  • Decision Tree
  • Discussion Boards
  • Full Text Search
  • Knowledge Base Management
  • Self Service Portal

Ratings

Overall


4.5 / 5
(1908)

4.5 / 5
(41)

Ease of Use


4.5 / 5

4.5 / 5

Customer Service


4 / 5

4 / 5

Features & Functionality


4.5 / 5

4.5 / 5

Value for Money


4 / 5

4 / 5

Training & Support

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • close Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • close Webinars
  • check Documentation

Share Your Comparison of Zoho Connect vs Zendesk