HelpCrunch vs Citavi

Starting Price

$15.00/month/user

$119.00/one-time/user

Best For

HelpCrunch is perfect for online businesses (SaaS, e-commerce, and other) of all sizes that want to close more deals in real time, decrease support costs, and grow faster!

Citavi is an ideal solution for academics and knowledge-oriented organizations and companies.

Ideal number of Users

1 - 1000+

1000+

Rating


4.8 / 5
(141)
Read All Reviews

5 / 5
(6)
Read All Reviews

Ease of Use


4.7 / 5


  • "It's an easy to use yet a powerful tool comparable to platforms like Intercom with competitive pricing and functionality."

  • "I like the user interface. Setup and use of the product is straightforward."


4.5 / 5


Customer Support


4.8 / 5


  • "I honestly stayed because of the awesome customer service that I received before I was a customer, and after."

  • "Excellent platform and customer service. The platform is very robust and complete."


4.8 / 5


Features & Functionality


4.6 / 5


  • "I would certainly recommend. P.s. when I did reach out to the team to ask any questions' I got a super quick, and helpful reply."

  • "It's easy to install, and the support team is helping. The user interface is nice."


4.8 / 5


Value for Money


4.8 / 5


  • "Really pleased with the software. It's well priced and beautiful."

  • "Ve done a research and found out HelpCrunch would be the best fit for us. Their pricing is absolute fair."


4.8 / 5


Product Features

  • Cataloging/Categorization
  • Collaboration
  • Content Management
  • Decision Tree
  • Discussion Boards
  • Full Text Search
  • Knowledge Base Management
  • Self Service Portal
  • Cataloging/Categorization
  • Collaboration
  • Content Management
  • Decision Tree
  • Discussion Boards
  • Full Text Search
  • Knowledge Base Management
  • Self Service Portal

Screenshots

View 5 screenshots 172705 thumb
View 5 screenshots 142218 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • close Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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HelpCrunch vs Citavi

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