Correlate K-Map vs Freshservice

Starting Price

$98.00/one-time/user

$19.00/month/user

Best For

Professionals, team leaders, managers, engineers, sales executives, after-sales technicians, consultants, instructors, teachers, students and others private users.

Freshservice's customers include MSP's, financial organizations, educational institutions and several government organizations.

Rating


5 / 5
(1)

4.5 / 5
(362)
Read All Reviews

Ideal number of Users

1 - 1000+

1 - 1000+

Ease of Use


5 / 5



4.6 / 5


  • "Easy to use and helps make better use of my time when working on tickets. Allows me to track my progress and time spent on each issue."

  • "Easy to use interface, intuitive and responsive. Supports the majority of our daily ITIL based needs."

Customer Support


5 / 5



4.7 / 5


  • "Easy to use, good customer support. This software will be good for non-complex, single task or workgroup ticketing system."

  • "Being able to add my companies assets to the software. Also, the ease of managing multiple help desk tickets."

Features & Functionality




4.3 / 5


  • "The user interface is superb, and the company has been in the market for so long that they have literally thought of everything."

  • "Much more organized team, much quicker resolution of issues and the ability to collaborate on problemseasily and efficiently."

Value for Money




4.5 / 5


  • "The range of features can satisfy every big and small business. Depending on the needs, an appropriate cost plan can be selected."

  • "The amount of features available make the service very cost effective."

Product Features

  • check Cataloging/Categorization
  • check Collaboration
  • close Content Management
  • close Decision Tree
  • close Discussion Boards
  • close Full Text Search
  • close Knowledge Base Management
  • close Self Service Portal
  • check Cataloging/Categorization
  • close Collaboration
  • check Content Management
  • close Decision Tree
  • close Discussion Boards
  • check Full Text Search
  • check Knowledge Base Management
  • check Self Service Portal

Screenshots

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Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Correlate K-Map vs Freshservice

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