Starting Price

Best For

Zoho Desk is most beneficial to customer-focused companies with passionate service teams and a large volume of frequent customer interactions. It scales to any size and fits many verticals.

Customers are typically knowledge-intensive organizations in industries characterized by rapid change, strong regulations and/or high need for innovation.

Rating

Ideal number of Users

1 - 1000+

1 - 1000+

Ease of Use

• "I like the free account is so easy to use. This platform is great and offers a variety of services that a business owner needs."


• "Ease of Use & Convenience. Any Non-IT Person can also configure and setup the entire tool."

• Not enough reviews

Customer Support

• "This is an essential helpdesk software for organisations of all sizes. I have bee n using it for about a year and fairly happy with it."


• "Made our more much more productive and customer support oriented."

• Not enough reviews

Features & Functionality

• "This software knows it all. The UI is very clean, the module is very useful."


• "Support multiple communication channels. UI is very easy and enjoyable."

• Not enough reviews

Value for Money

• "Great user chat that is easy to integrate on site. Also the price is really affordable."


• "Really like Zoho and their offers, it's a good software for the money spent."

• Not enough reviews

Product Features

• check Cataloging/Categorization
• check Collaboration
• check Content Management
• check Decision Tree
• check Discussion Boards
• check Full Text Search
• check Knowledge Base Management
• check Self Service Portal

• check Cataloging/Categorization
• check Collaboration
• check Content Management
• close Decision Tree
• check Discussion Boards
• check Full Text Search
• close Knowledge Base Management
• close Self Service Portal

Screenshots

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

• 24/7 (Live Rep)
• Business Hours
• Online

• 24/7 (Live Rep)
• Business Hours
• Online

Training

• close In Person
• check Live Online
• check Webinars
• check Documentation

• check In Person
• check Live Online
• check Webinars
• check Documentation