# 2025 Capterra Shortlist for Knowledge Management | Capterra

> Discover the highest-rated & most popular Knowledge Management Software of 2025. Make Capterra Shortlist your first stop when searching for software.

Source: https://www.capterra.com/knowledge-management-software/shortlist

---

# 2025 Capterra Shortlist for Knowledge Management

-   [All Products](https://www.capterra.com/knowledge-management-software/)
-   [Capterra Shortlist](https://www.capterra.com/knowledge-management-software/shortlist/)

[How it was made](#methodology)

## / Get to a better list with verified ratings & reviews

Capterra Shortlist charts the highest-rated and most popularsoftware products. Explore, save your progress, and share with colleagues. Want to learn more? [Read Full Scoring Methodology](https://www.capterra.com/resources/proprietary-data-research/#capterra-shortlist-methodology)

[

](https://www.capterra.com/p/135003/Slack/)

## [Slack](https://www.capterra.com/p/135003/Slack/)

[4.7 (24059)](https://www.capterra.com/p/135003/Slack/reviews/)[View all reviews](https://www.capterra.com/p/135003/Slack/reviews/)

Slack is cloud-based software that unites people, projects, and tools, helping teams work efficiently with productivity & AI features.

Overall Score

95/100

Popularity: 47/50

Ratings: 48/50

Review Breakdown

Ease of Use

4.6

Customer Service

4.4

Features

4.6

Value for Money

4.5

Paid plans start at

$8.75Per Month

Free Trial

Free Version

Category Features

14/22

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/136446/Confluence/)

## [Confluence](https://www.capterra.com/p/136446/Confluence/)

[4.5 (3665)](https://www.capterra.com/p/136446/Confluence/reviews/)[View all reviews](https://www.capterra.com/p/136446/Confluence/reviews/)

[](https://www.capterra.com/p/136446/Confluence/)

Confluence makes information accessible company-wide. Capture, organize, and share key updates so everyone stays informed.

Overall Score

90/100

Popularity: 43/50

Ratings: 47/50

Review Breakdown

Ease of Use

4.3

Customer Service

4.3

Features

4.4

Value for Money

4.3

Paid plans start at

$5.42Per Month

Free Trial

Free Version

Category Features

19/22

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/153140/Connecteam/)

## [Connecteam](https://www.capterra.com/p/153140/Connecteam/)

[4.6 (5092)](https://www.capterra.com/p/153140/Connecteam/reviews/)[View all reviews](https://www.capterra.com/p/153140/Connecteam/reviews/)

[](https://www.capterra.com/p/153140/Connecteam/)

Restrict outsiders from viewing company-sensitive information with a secure app that handles all file types and keeps them in-house.

Overall Score

90/100

Popularity: 43/50

Ratings: 47/50

Review Breakdown

Ease of Use

4.7

Customer Service

4.6

Features

4.5

Value for Money

4.5

Paid plans start at

$29.00Per Month

Free Trial

Free Version

Category Features

22/22

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/1167/SharePoint/)

## [Microsoft SharePoint](https://www.capterra.com/p/1167/SharePoint/)

[4.4 (5419)](https://www.capterra.com/p/1167/SharePoint/reviews/)[View all reviews](https://www.capterra.com/p/1167/SharePoint/reviews/)

[](https://www.capterra.com/p/1167/SharePoint/)

Content management solution that helps businesses with desktop sharing and viewing, text annotations, instant messaging, and whiteboard

Overall Score

89/100

Popularity: 43/50

Ratings: 46/50

Review Breakdown

Ease of Use

4.1

Customer Service

4.1

Features

4.3

Value for Money

4.2

Paid plans start at

$5.00Per Month

Free Trial

Free Version

Category Features

14/22

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/224830/Guru/)

## [Guru](https://www.capterra.com/p/224830/Guru/)

[4.8 (639)](https://www.capterra.com/p/224830/Guru/reviews/)[View all reviews](https://www.capterra.com/p/224830/Guru/reviews/)

[](https://www.capterra.com/p/224830/Guru/)

The AI Source of Truth that connects your company’s knowledge, delivers verified answers, and builds trust automatically.

Overall Score

87/100

Popularity: 37/50

Ratings: 50/50

Review Breakdown

Ease of Use

4.8

Customer Service

4.8

Features

4.8

Value for Money

4.8

Paid plans start at

Not provided by the vendor

Category Features

22/22

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/124981/Freshdesk/)

## [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)

[4.5 (3410)](https://www.capterra.com/p/124981/Freshdesk/reviews/)[View all reviews](https://www.capterra.com/p/124981/Freshdesk/reviews/)

Freshdesk is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity.

Overall Score

81/100

Popularity: 35/50

Ratings: 46/50

Review Breakdown

Ease of Use

4.5

Customer Service

4.5

Features

4.3

Value for Money

4.4

Paid plans start at

$19.00Per Month

Free Trial

Free Version

Category Features

19/22

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/170401/ITGlue/)

## [IT Glue](https://www.capterra.com/p/170401/ITGlue/)

[4.6 (331)](https://www.capterra.com/p/170401/ITGlue/reviews/)[View all reviews](https://www.capterra.com/p/170401/ITGlue/reviews/)

[](https://www.capterra.com/p/170401/ITGlue/)

IT Glue helps IT professionals track, find and know everything about their IT infrastructure in under 30 seconds.

Overall Score

80/100

Popularity: 32/50

Ratings: 48/50

Review Breakdown

Ease of Use

4.6

Customer Service

4.4

Features

4.5

Value for Money

4.4

Paid plans start at

$29.00Per Month

Free Trial

Free Version

Category Features

17/22

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/227102/JIRA-Service-Management/)

## [JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/)

[4.5 (764)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/)[View all reviews](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/)

[](https://www.capterra.com/p/227102/JIRA-Service-Management/)

ITSM solution that helps teams deliver IT and employee support as well as service through AI automation, self-service & collaboration.

Overall Score

80/100

Popularity: 33/50

Ratings: 47/50

Review Breakdown

Ease of Use

4.2

Customer Service

4.3

Features

4.5

Value for Money

4.3

Paid plans start at

$20.00Per Month

Free Trial

Free Version

Category Features

17/22

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/102188/LiveAgent/)

## [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)

[4.7 (1755)](https://www.capterra.com/p/102188/LiveAgent/reviews/)[View all reviews](https://www.capterra.com/p/102188/LiveAgent/reviews/)

[](https://www.capterra.com/p/102188/LiveAgent/)

Start for free with LiveAgent and provide excellent customer service with the ultimate help desk solution for companies of all sizes.

Overall Score

80/100

Popularity: 32/50

Ratings: 48/50

Review Breakdown

Ease of Use

4.6

Customer Service

4.7

Features

4.6

Value for Money

4.6

Paid plans start at

$15.00Per Month

Free Trial

Free Version

Category Features

19/22

REVIEW BREAKDOWN

PRICING

PROS & CONS

Need a Little Help?

Talk with a software expert for free. Get a list of software that’s great for you in less than 15 minutes.

[

](https://www.capterra.com/p/136189/Salesforce/)

## [Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/)

[4.5 (821)](https://www.capterra.com/p/136189/Salesforce/reviews/)[View all reviews](https://www.capterra.com/p/136189/Salesforce/reviews/)

[](https://www.capterra.com/p/136189/Salesforce/)

The worlds #1 customer service platform, empowers every service employee with the innovative tools, and unified data.

Overall Score

79/100

Popularity: 32/50

Ratings: 47/50

Review Breakdown

Ease of Use

4.1

Customer Service

4.3

Features

4.4

Value for Money

4.2

Paid plans start at

$25.00Per Month

Free Trial

Free Version

Category Features

20/22

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/175749/Trainual/)

## [Trainual](https://www.capterra.com/p/175749/Trainual/)

[4.8 (508)](https://www.capterra.com/p/175749/Trainual/reviews/)[View all reviews](https://www.capterra.com/p/175749/Trainual/reviews/)

[](https://www.capterra.com/p/175749/Trainual/)

Trainual is the leading knowledge management and training platform for growing teams. Get your business out of your brain with Trainual

Overall Score

79/100

Popularity: 32/50

Ratings: 47/50

Review Breakdown

Ease of Use

4.7

Customer Service

4.7

Features

4.6

Value for Money

4.6

Paid plans start at

Not provided by the vendor

Category Features

19/22

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/169505/Zoho-Desk/)

## [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)

[4.5 (2212)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/)[View all reviews](https://www.capterra.com/p/169505/Zoho-Desk/reviews/)

With Zoho Desk, create Multi-brand SEO friendly knowledge base articles on cloud for each of your brand to answer your customers FAQ's.

Overall Score

79/100

Popularity: 33/50

Ratings: 46/50

Review Breakdown

Ease of Use

4.4

Customer Service

4.3

Features

4.5

Value for Money

4.5

Paid plans start at

$20.00Per Month

Free Trial

Free Version

Category Features

20/22

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/144020/Aha/)

## [Aha!](https://www.capterra.com/p/144020/Aha/)

[4.7 (561)](https://www.capterra.com/p/144020/Aha/reviews/)[View all reviews](https://www.capterra.com/p/144020/Aha/reviews/)

Aha! Knowledge is the product information hub — share all of your documents in a central place.

Overall Score

76/100

Popularity: 30/50

Ratings: 46/50

Review Breakdown

Ease of Use

4.4

Customer Service

4.8

Features

4.6

Value for Money

4.6

Paid plans start at

$59.00Per Month

Free Trial

Free Version

Category Features

20/22

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/177031/Document360/)

## [Document360](https://www.capterra.com/p/177031/Document360/)

[4.7 (290)](https://www.capterra.com/p/177031/Document360/reviews/)[View all reviews](https://www.capterra.com/p/177031/Document360/reviews/)

AI-Powered Knowledge Management for seamless knowledge transfer and reduced information silos.

Overall Score

76/100

Popularity: 28/50

Ratings: 48/50

Review Breakdown

Ease of Use

4.7

Customer Service

4.8

Features

4.5

Value for Money

4.5

Paid plans start at

Not provided by the vendor

Category Features

20/22

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/146384/Jolt/)

## [Jolt](https://www.capterra.com/p/146384/Jolt/)

[4.6 (308)](https://www.capterra.com/p/146384/Jolt/reviews/)[View all reviews](https://www.capterra.com/p/146384/Jolt/reviews/)

[](https://www.capterra.com/p/146384/Jolt/)

Jolt is a distributed knowledge & information management platform available on smartphones & tablets. Schedule your free demo today!

Overall Score

76/100

Popularity: 29/50

Ratings: 47/50

Review Breakdown

Ease of Use

4.5

Customer Service

4.6

Features

4.5

Value for Money

4.6

Paid plans start at

$89.99Per Month

Free Trial

Free Version

Category Features

9/22

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/132997/Freshservice/)

## [Freshservice](https://www.capterra.com/p/132997/Freshservice/)

[4.5 (688)](https://www.capterra.com/p/132997/Freshservice/reviews/)[View all reviews](https://www.capterra.com/p/132997/Freshservice/reviews/)

[](https://www.capterra.com/p/132997/Freshservice/)

Empower self-service and deflect routine requests with Freshservice’s AI-native knowledge management and unified search.

Overall Score

74/100

Popularity: 28/50

Ratings: 46/50

Review Breakdown

Ease of Use

4.6

Customer Service

4.5

Features

4.3

Value for Money

4.4

Paid plans start at

$19.00Per Month

Free Trial

Free Version

Category Features

19/22

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/174926/Nuclino/)

## [Nuclino](https://www.capterra.com/p/174926/Nuclino/)

[4.7 (105)](https://www.capterra.com/p/174926/Nuclino/reviews/)[View all reviews](https://www.capterra.com/p/174926/Nuclino/reviews/)

[](https://www.capterra.com/p/174926/Nuclino/)

Nuclino is your team's collective brain — a unified workspace for all your team's knowledge, docs, and projects.

Overall Score

74/100

Popularity: 27/50

Ratings: 47/50

Review Breakdown

Ease of Use

4.7

Customer Service

4.6

Features

4.4

Value for Money

4.5

Paid plans start at

$6.00Per Month

Free Trial

Free Version

Category Features

16/22

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/107225/SysAid/)

## [SysAid](https://www.capterra.com/p/107225/SysAid/)

[4.5 (512)](https://www.capterra.com/p/107225/SysAid/reviews/)[View all reviews](https://www.capterra.com/p/107225/SysAid/reviews/)

[](https://www.capterra.com/p/107225/SysAid/)

SysAid is a robust IT Service Management (ITSM) platform powered by Agentic AI, automating the repetitive, time-consuming work.

Overall Score

74/100

Popularity: 27/50

Ratings: 47/50

Review Breakdown

Ease of Use

4.5

Customer Service

4.5

Features

4.5

Value for Money

4.5

Paid plans start at

Not provided by the vendor

Category Features

17/22

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/136909/Help-Scout/)

## [Help Scout](https://www.capterra.com/p/136909/Help-Scout/)

[4.6 (225)](https://www.capterra.com/p/136909/Help-Scout/reviews/)[View all reviews](https://www.capterra.com/p/136909/Help-Scout/reviews/)

[](https://www.capterra.com/p/136909/Help-Scout/)

Help Scout's email management software has the features you need to keep things simple, move fast, and focus on delighting customers.

Overall Score

73/100

Popularity: 27/50

Ratings: 46/50

Review Breakdown

Ease of Use

4.7

Customer Service

4.7

Features

4.3

Value for Money

4.4

Paid plans start at

$55.00Per Month

Free Trial

Free Version

Category Features

16/22

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/131501/Bloomfire/)

## [Bloomfire](https://www.capterra.com/p/131501/Bloomfire/)

[4.4 (254)](https://www.capterra.com/p/131501/Bloomfire/reviews/)[View all reviews](https://www.capterra.com/p/131501/Bloomfire/reviews/)

Knowledge Management Software that enables teams to access, collaborate, and draw upon their organization's collective intelligence.

Overall Score

72/100

Popularity: 25/50

Ratings: 47/50

Review Breakdown

Ease of Use

4.3

Customer Service

4.4

Features

4.2

Value for Money

4.2

Paid plans start at

Not provided by the vendor

Category Features

19/22

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/166656/FLowlu/)

## [Flowlu](https://www.capterra.com/p/166656/FLowlu/)

[4.8 (387)](https://www.capterra.com/p/166656/FLowlu/reviews/)[View all reviews](https://www.capterra.com/p/166656/FLowlu/reviews/)

[](https://www.capterra.com/p/166656/FLowlu/)

Manage knowledge and share it everywhere. Flowlu will help you to support customers and employees with the most up-to-date information.

Overall Score

72/100

Popularity: 24/50

Ratings: 48/50

Review Breakdown

Ease of Use

4.6

Customer Service

4.7

Features

4.7

Value for Money

4.9

Paid plans start at

$9.00Per Month

Free Trial

Free Version

Category Features

19/22

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/182476/HubSpot-Service-Hub/)

## [HubSpot Service Hub](https://www.capterra.com/p/182476/HubSpot-Service-Hub/)

[4.4 (187)](https://www.capterra.com/p/182476/HubSpot-Service-Hub/reviews/)[View all reviews](https://www.capterra.com/p/182476/HubSpot-Service-Hub/reviews/)

[](https://www.capterra.com/p/182476/HubSpot-Service-Hub/)

Service Hub is a cloud-based customer service software that helps teams scale their support and delight their customers efficiently.

Overall Score

71/100

Popularity: 25/50

Ratings: 46/50

Review Breakdown

Ease of Use

4.4

Customer Service

4.5

Features

4.1

Value for Money

4.2

Paid plans start at

$15.00Per Month

Free Trial

Free Version

Category Features

14/22

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/10009856/Dashworks/)

## [Dashworks](https://www.capterra.com/p/10009856/Dashworks/)

[4.3 (39)](https://www.capterra.com/p/10009856/Dashworks/reviews/)[View all reviews](https://www.capterra.com/p/10009856/Dashworks/reviews/)

[](https://www.capterra.com/p/10009856/Dashworks/)

Cloud-based AI assistant that helps users find answers to company questions, create business content, summarize docs and more.

Overall Score

69/100

Popularity: 23/50

Ratings: 46/50

Review Breakdown

Ease of Use

4.5

Customer Service

4.7

Features

4.3

Value for Money

4.5

Paid plans start at

$12.00Per Month

Free Trial

Free Version

Category Features

5/22

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/179417/Genesys-Cloud/)

## [Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/)

[4.3 (262)](https://www.capterra.com/p/179417/Genesys-Cloud/reviews/)[View all reviews](https://www.capterra.com/p/179417/Genesys-Cloud/reviews/)

[](https://www.capterra.com/p/179417/Genesys-Cloud/)

Genesys Cloud is a web-based software that unifies customer and agent experiences across phone, email, chat, text and social channels.

Overall Score

68/100

Popularity: 24/50

Ratings: 44/50

Review Breakdown

Ease of Use

4.4

Customer Service

4.0

Features

4.2

Value for Money

4.1

Paid plans start at

$75.00Per Month

Free Trial

Free Version

Category Features

21/22

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/)

## [ManageEngine ServiceDesk Plus](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/)

[4.4 (229)](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/reviews/)[View all reviews](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/reviews/)

[](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/)

ServiceDesk Plus is an ITSM platform that helps IT teams design and deliver services faster through end-to-end workflow automations.

Overall Score

68/100

Popularity: 22/50

Ratings: 46/50

Review Breakdown

Ease of Use

4.3

Customer Service

4.2

Features

4.4

Value for Money

4.3

Paid plans start at

$16.00Per Month

Free Trial

Free Version

Category Features

19/22

REVIEW BREAKDOWN

PRICING

PROS & CONS

[View All Knowledge Management Software](https://www.capterra.com/knowledge-management-software/)

Most Popular

Popularity Score

Popular

Highly Rated

Ratings Score

Highest Rated

To ensure objectivity and avoid any bias, Capterra Shortlist mathematically combines two key dimensions: a ratings score and a popularity score. These two dimensions are combined to plot top products on the grid and create a total score for a stack-ranked list view—all independent of vendor influence.

Date published:May 30, 2025