LiveAgent vs ThroughMessage

Awards

Starting Price

$15.00/month/user

$25.00/month

Best For

Wide range of Small & Medium Sized businesses in eCommerce, Telco, Insurance, SaaS, Startups & Enterprise. Our target customer is everyone who understands how important customer service is.

Any small to medium sized website owner who wants an easy to use tool to communicate directly with their customers via live backed up by email.

Rating


4.7 / 5
(719)
Read All Reviews
(0)

Ideal number of Users

1 - 1000+

1 - 99

Ease of Use


4.5 / 5


  • "The live agents that actually help you. Customer service is epic and so friendly and the software is amazing and very easy to use."

  • "We love LiveAgent for the overall ease of use, interaction with our customers and great support."



Customer Support


4.7 / 5


  • "Never actually liked them, but your chat support was AMAZING very helpful and skillful personnel."

  • "I am very pleased with LiveAgent and would recommend it to other busy businessowners who need a place to deal with customer support."



Features & Functionality


4.5 / 5


  • "I am also satisfied with their customer service because when we need them, they are quick, very helpful and also very nice."

  • "I enjoyed the friendly user interface and ease of access."



Value for Money


4.6 / 5


  • "Not as polished as other products but it's a good cost effective solution if you are looking for ticketing and chat."

  • "Ease of use and training, layout of agent panel, ease of set-up and ease of making changes and price."



Product Features

  • check Canned Responses
  • check Customizable Branding
  • check Geo Targeting
  • check Offline Form
  • check Proactive Chat
  • check Screen Sharing
  • check Third Party Integration
  • check Transfers/Routing
  • check Website Visitor Tracking
  • close Canned Responses
  • close Customizable Branding
  • close Geo Targeting
  • check Offline Form
  • close Proactive Chat
  • close Screen Sharing
  • close Third Party Integration
  • close Transfers/Routing
  • check Website Visitor Tracking

Screenshots

View 5 screenshots 142696 thumb
View 1 screenshot 154704 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • close Live Online
  • close Webinars
  • check Documentation

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LiveAgent vs ThroughMessage

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