Bitrix24 vs Crisp

Starting Price

$39.00/month

$25.00/month

Best For

Bitrix24 is for companies and small businesses. It also suits remote teams who want to keep in touch and collaborate efficiently.

100,000+ companies are using Crisp to talk with their customers, increase conversion and customer satisfaction.

Ideal number of Users

50 - 1000+

1 - 1000+

Rating


4 / 5
(404)
Read All Reviews

4.5 / 5
(54)
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Ease of Use


3.7 / 5


  • "Great way of communication among team. The interface and ease of use are wonderful and perfect."

  • "Its an easy to use set of solution with the best User interface and Reporting design,its suitable for SMEs."


4.5 / 5


Customer Support


3.9 / 5


  • "For business consultants like me, it is a great tool to recommend as well as offer it as a service to our clients, especially if their Customer Service department is not automated."

  • "Their customer service is good, but the product is generally unfinished."


4.5 / 5


  • "The built in helpdesk is great. The bot, while still a little bit buggy for more complicated things, is immensely helpful."

  • "So easy to use and way more affordable than other chat support solutions."

Features & Functionality


4.1 / 5


  • "Really like the clean ad fresh interface- task are easy to prioritise and nice reporting available as standard."

  • "The flow of activities is intuitive, has a very clean interface, is a very good collaboration tool and project manager."


4.5 / 5


  • "I love the interface for this app and the fact that they offer a free plan."

  • "Allows us to reply quickly, in many cases, instantly. They just need to fix never-ending conversations, and I'll be 100% happy."

Value for Money


4.2 / 5


  • "The only good thing about this software is that you don't have to spend any money on it before you try it."

  • "It's all-encompassing nature and generous pricing plan make it attractive for start ups. Once you have started using it you are hooked."


4.6 / 5


  • "Overall, the onboarding was simple, the pricing was great and the feature set is unmatched at this price point."

  • "I prefer it much over Intercom's bot and Drift's bot. This is the best option out there, especially for the money."

Product Features

  • Canned Responses
  • Customizable Branding
  • Geo Targeting
  • Offline Form
  • Proactive Chat
  • Screen Sharing
  • Third Party Integration
  • Transfers/Routing
  • Website Visitor Tracking
  • Canned Responses
  • Customizable Branding
  • Geo Targeting
  • Offline Form
  • Proactive Chat
  • Screen Sharing
  • Third Party Integration
  • Transfers/Routing
  • Website Visitor Tracking

Screenshots

View 3 screenshots 96495 thumb
View 5 screenshots 160601 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • close Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Bitrix24 vs Crisp

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