ClickDesk vs tawk.to

Awards

Starting Price

$9.99/month/user

$1.00

Best For

Customer satisfaction tool for all businesses which helps with reporting, mobile application, social media integration, video chat, live chat and more.

Businesses that wish to communicate with customers and visitors on their website, mobile app or from a free customizable page.

Ideal number of Users

1 - 1000+

1 - 1000+

Rating


3.7 / 5
(18)
Read All Reviews

4.6 / 5
(188)
Read All Reviews

Ease of Use


3.9 / 5



4.6 / 5


  • "I love the fact that it is free, and that the interface is very intuitive. It's got a great widget for your website, which is customisable, too."

  • "This is excellent as a functional chat system for your website. Easy to use and with a free version it ticks the boxes for lots of SMEs."

Customer Support


3.6 / 5



4.4 / 5


  • "It is an amazing Live chat support software with free version and a feature to help you know where your lead is chatting from."

  • "I use talk.to for customer chat support on my e-commerce website. It has been a very successful support tool for me. I definitely recommend it."

Features & Functionality


4 / 5



4.4 / 5


  • "It has amazing features for any chat and ticketing service let alone a free one. It also has a great interface and mobile app."

  • "Great Graphic User Interface showing relevant information on the dashboard such as number of active users, visitor statistics and so on."

Value for Money


3.6 / 5



4.7 / 5


  • "The backend has a lot of good options. Saves money and the logs and portal are really nice."

  • "It cost nothing, which for a nonprofit organization counts for a lot--it is not taking up funds that could be used to help people."

Product Features

  • Canned Responses
  • Customizable Branding
  • Geo Targeting
  • Offline Form
  • Proactive Chat
  • Screen Sharing
  • Third Party Integration
  • Transfers/Routing
  • Website Visitor Tracking
  • Canned Responses
  • Customizable Branding
  • Geo Targeting
  • Offline Form
  • Proactive Chat
  • Screen Sharing
  • Third Party Integration
  • Transfers/Routing
  • Website Visitor Tracking

Screenshots

Capterra screenshot placeholder
Capterra screenshot placeholder

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

Not provided by vendor
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation

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ClickDesk vs tawk.to

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