Olark vs OnlineChatCenters

Awards

Starting Price

$17.00/month/user

$5.00/month

Best For

Olark Live Chat is ideal for small- to mid-sized businesses in a wide range of markets, including retail, eCommerce, SaaS, education, and more.

Online Chat Center serves as a live chat platform for your website to better engage with the customers to provide support.

Rating


4.6 / 5
(446)
Read All Reviews

4.7 / 5
(3)

Ideal number of Users

1000+

Not provided by vendor

Ease of Use


4.7 / 5


  • "I love the shortcuts, the ease of use, and the ability to be able to communicate with website viewers."

  • "Ease of use, friendly help, transcripts are saved, reports are sensible."


4.7 / 5


Customer Support


4.6 / 5


  • "I have used tested Orlak with great chats later and I have to say it is pretty amazing. Customer support Is top notch."

  • "Awesome tool for customer support / feedback. Really easy to set up, affordable, well worth it."


4.3 / 5


Features & Functionality


4.3 / 5


  • "Their system is easy to implement, has very powerful customization features, great user support. We are very happy with Olark."

  • "We have a Wordpress site in place and integration with our site, along with customization to accommodate for branding, was super easy and quick."


4.7 / 5


Value for Money


4.4 / 5


  • "So for me it's a perfect fit for the budget, for my technology hook-in, and let's be honest - it just works great."

  • "As a fairly lean customer support team, Olark is a perfect mixture of features and price."


5 / 5


Product Features

  • check Canned Responses
  • check Customizable Branding
  • check Geo Targeting
  • check Offline Form
  • check Proactive Chat
  • close Screen Sharing
  • check Third Party Integration
  • check Transfers/Routing
  • check Website Visitor Tracking
  • close Canned Responses
  • close Customizable Branding
  • check Geo Targeting
  • check Offline Form
  • close Proactive Chat
  • check Screen Sharing
  • check Third Party Integration
  • close Transfers/Routing
  • check Website Visitor Tracking

Screenshots

View 5 screenshots 60385 thumb
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Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
Not provided by vendor

Training

  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation
Not provided by vendor

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Olark vs OnlineChatCenters

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