LiveZilla vs Zendesk Chat

Awards

Starting Price

$155.00/one-time

$14.00/month/user

Best For

LiveZilla is for every company that wants to effectively and easily communicate with its customers. Also companies can keep sensitive data within their own hands because it runs on dedicated servers.

Zendesk Chat has 4 plans that are suitable to businesses from SMBs to Enterprises.

Rating


4.5 / 5
(14)
Read All Reviews

4.5 / 5
(113)
Read All Reviews

Ideal number of Users

1 - 1000+

1 - 1000+

Ease of Use


4.5 / 5



4.5 / 5


  • "We purchased ZenChat when it was Zopim and have stayed with them for many years. The ease of use and great feature set made it an easy choice."

  • "Easy to use, aesthetic and moreover affordable. Automatic message to facilitate recurrent questions."

Customer Support


3.8 / 5



4.3 / 5


  • "Zopim has all the features we need for providing excellent live chat support to our website visitors."

  • "Zendesk chat is the most efficient tool to offer immediate customer support."

Features & Functionality


4.4 / 5



4.4 / 5


  • "I love that Zopim is part of the Zendesk interface we use. There are a lot of great insights and features."

  • "Zendesk chat is simple to use and fun. Customers love the quick response."

Value for Money


4.1 / 5



4.3 / 5


  • "The free version is excellent for a small business with only one support agent, but Zopim offers other reasonably priced plans as well."

  • "Software works well, easy to set up and functions as advertised. The price is really good and offers flexibility in tiers offered."

Product Features

  • close Canned Responses
  • check Customizable Branding
  • check Geo Targeting
  • check Offline Form
  • check Proactive Chat
  • check Screen Sharing
  • check Third Party Integration
  • close Transfers/Routing
  • check Website Visitor Tracking
  • check Canned Responses
  • check Customizable Branding
  • check Geo Targeting
  • check Offline Form
  • check Proactive Chat
  • close Screen Sharing
  • check Third Party Integration
  • check Transfers/Routing
  • check Website Visitor Tracking

Screenshots

View 5 screenshots 48502 thumb
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Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • close Live Online
  • close Webinars
  • close Documentation
  • close In Person
  • close Live Online
  • close Webinars
  • check Documentation

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LiveZilla vs Zendesk Chat

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