LiveEngage vs Salesforce Service Cloud

Awards

Starting Price

Not provided by vendor

$25.00/month/user

Best For

Businesses of all sizes who are looking to transform how they communicate with their consumers to increase sales & improve customer care through web chat, SMS, Apple Business Chat, WhatsApp, and more.

Businesses in need of service-as-a-software solution for CRM and help desk management.

Rating


4.4 / 5
(33)
Read All Reviews

4.4 / 5
(446)
Read All Reviews

Ideal number of Users

1 - 1000+

1 - 1000+

Ease of Use


4.4 / 5

4 / 5

Customer Support


4.4 / 5

4.2 / 5

Features & Functionality


4.4 / 5

4.4 / 5

Value for Money


4.3 / 5

4.1 / 5

Product Features

  • check Canned Responses
  • check Customizable Branding
  • check Geo Targeting
  • check Offline Form
  • check Proactive Chat
  • check Screen Sharing
  • check Third Party Integration
  • check Transfers/Routing
  • check Website Visitor Tracking
  • close Canned Responses
  • check Customizable Branding
  • check Geo Targeting
  • close Offline Form
  • check Proactive Chat
  • check Screen Sharing
  • check Third Party Integration
  • check Transfers/Routing
  • check Website Visitor Tracking

Screenshots

View 5 screenshots 123346 thumb
View 5 screenshots 27720 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation

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LiveEngage vs Salesforce Service Cloud

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