LiveEngage vs Smartsupp live chat

Awards

Starting Price

Not provided by vendor

$10.00/month/user

Best For

Businesses of all sizes who are looking to transform how they communicate with their consumers to increase sales & improve customer care through web chat, SMS, Apple Business Chat, WhatsApp, and more.

Smartsupp is a popular live chat for e-commerce and small-mid size businesses. Start a personal conversation with your visitors and turn them into happy customers. <3

Rating


4.4 / 5
(33)
Read All Reviews

4.7 / 5
(182)
Read All Reviews

Ideal number of Users

1 - 1000+

1 - 1000+

Ease of Use


4.4 / 5


  • "I have used live person on many occasions and think it's great. The system is easy to use and offers very efficient communication."

  • "Easy to use and efficient way to speak to customers."


4.8 / 5


  • "The best feature of Smartsupp is the ease of use and placing it on my webpage."

  • "Reliable, easy to use, exactly fullfill all our needs of what would we except from chat app. Reasonable pricing for good features."

Customer Support


4.4 / 5


  • "Ve used this to get instant feedback from customers, and improve customer service. It gives a direct channel to speak and listen to customers."

  • "Providing customers with other ways of reaching out to our customer service."


4.7 / 5


  • "I have to point out the perfect customer support from one of your employess. She was very kind, helpful and she has made my day much better."

  • "I can recommend smartsapp for everyone who want to improve customer service."

Features & Functionality


4.4 / 5


  • "Liveengage is very intuitive and thus very easy to use."

  • "Setting up new agents and canned messages for quicker support is a breeze."


4.4 / 5


  • "Since you put the new interface, it is really easier to communicate. Super easy to set up on Magento."

  • "I like that it is very simple to use and the mobile app has a user-friendly interface. Easy to manage live chats on the go."

Value for Money


4.3 / 5



4.6 / 5


  • "Excellent value for money as you get many features in one."

  • "Easy of use, high quality, low price, android app, web app."

Product Features

  • check Canned Responses
  • check Customizable Branding
  • check Geo Targeting
  • check Offline Form
  • check Proactive Chat
  • check Screen Sharing
  • check Third Party Integration
  • check Transfers/Routing
  • check Website Visitor Tracking
  • check Canned Responses
  • check Customizable Branding
  • check Geo Targeting
  • check Offline Form
  • check Proactive Chat
  • close Screen Sharing
  • check Third Party Integration
  • check Transfers/Routing
  • check Website Visitor Tracking

Screenshots

View 5 screenshots 123346 thumb
View 4 screenshots 194948 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • close Webinars
  • check Documentation

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LiveEngage vs Smartsupp live chat

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