LiveEngage vs Nextiva

Awards

Starting Price

Not provided by vendor

$10.00/month

Best For

Businesses of all sizes who are looking to transform how they communicate with their consumers to increase sales & improve customer care through web chat, SMS, Apple Business Chat, WhatsApp, and more.

Businesses looking to Interact with customers and prospects in real time and then monitor those interactions across the customer journey to gain a complete view of customers.

Rating


4.4 / 5
(33)
Read All Reviews

4.4 / 5
(218)
Read All Reviews

Ideal number of Users

1 - 1000+

1 - 1000+

Ease of Use


4.4 / 5


  • "I have used live person on many occasions and think it's great. The system is easy to use and offers very efficient communication."

  • "Easy to use and efficient way to speak to customers."


4.4 / 5


  • "Easy to use and great service for our business. Ability to do automate our whole business communication."

  • "Nextiva has some very sophisticated tools for businesses. They make smart solutions that are simple to use but high complex in the background."

Customer Support


4.4 / 5


  • "Ve used this to get instant feedback from customers, and improve customer service. It gives a direct channel to speak and listen to customers."

  • "Providing customers with other ways of reaching out to our customer service."


4.4 / 5


  • "Best packages, best customer service and best VoIP EVER. Nextiva offers GREAT SERVICE."

  • "Nextiva has amazing customer service and offers the best value for the service."

Features & Functionality


4.4 / 5


  • "Liveengage is very intuitive and thus very easy to use."

  • "Setting up new agents and canned messages for quicker support is a breeze."


4.4 / 5


  • "From when we first contacted them, they were able to help us determine what would best suit our needs, and then supported us along the way."

  • "The best part about the Nextiva software suite, is that is really does have a solution for everything, and they all work together."

Value for Money


4.3 / 5



4.4 / 5


  • "In real estate it¿s so competitive that we knew it was important to invest in improving our communications."

  • "We were in desperate need of a new CRM. NextOS was the winner in the end with the best functionality on offer at the best price."

Product Features

  • check Canned Responses
  • check Customizable Branding
  • check Geo Targeting
  • check Offline Form
  • check Proactive Chat
  • check Screen Sharing
  • check Third Party Integration
  • check Transfers/Routing
  • check Website Visitor Tracking
  • check Canned Responses
  • close Customizable Branding
  • close Geo Targeting
  • check Offline Form
  • check Proactive Chat
  • close Screen Sharing
  • check Third Party Integration
  • check Transfers/Routing
  • close Website Visitor Tracking

Screenshots

View 5 screenshots 123346 thumb
View 5 screenshots 109159 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • close Webinars
  • check Documentation

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LiveEngage vs Nextiva

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