Salesforce Service Cloud vs Smooch Enterprise

Starting Price

$25.00/month/user

$95.00/month

Best For

Businesses in need of service-as-a-software solution for CRM and help desk management.

Smooch serves as an ominchannel platform that connects your software to a wide variety of messaging channels to boost engage with more customer interaction.

Rating


4.4 / 5
(449)
Read All Reviews

5 / 5
(1)

Ideal number of Users

1 - 1000+

Not provided by vendor

Ease of Use


4 / 5

5 / 5

Customer Support


4.2 / 5

5 / 5

Features & Functionality


4.4 / 5

5 / 5

Value for Money


4.1 / 5

5 / 5

Product Features

  • close Canned Responses
  • check Customizable Branding
  • check Geo Targeting
  • close Offline Form
  • check Proactive Chat
  • check Screen Sharing
  • check Third Party Integration
  • check Transfers/Routing
  • check Website Visitor Tracking
  • close Canned Responses
  • close Customizable Branding
  • close Geo Targeting
  • close Offline Form
  • close Proactive Chat
  • close Screen Sharing
  • check Third Party Integration
  • close Transfers/Routing
  • close Website Visitor Tracking

Screenshots

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Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
Not provided by vendor

Training

  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation
Not provided by vendor

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Salesforce Service Cloud vs Smooch Enterprise

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