Salesforce Service Cloud vs Smith.ai Live Website Chat

Starting Price

$25.00/month/user

$60.00/month

Best For

Businesses in need of service-as-a-software solution for CRM and help desk management.

Smith.ai Live Chat is most useful to businesses seeking to boost online marketing ROI. Live, U.S.-based chat agents capture & screen web visitors, and help convert qualified leads into new clients.

Rating


4.5 / 5
(446)
Read All Reviews

5 / 5
(8)
Read All Reviews

Ideal number of Users

1 - 1000+

1 - 49

Ease of Use


4 / 5

5 / 5

Customer Support


4 / 5

5 / 5

Features & Functionality


4.5 / 5

5 / 5

Value for Money


4 / 5

5 / 5

Product Features

  • close Canned Responses
  • check Customizable Branding
  • check Geo Targeting
  • close Offline Form
  • check Proactive Chat
  • check Screen Sharing
  • check Third Party Integration
  • check Transfers/Routing
  • check Website Visitor Tracking
  • check Canned Responses
  • check Customizable Branding
  • close Geo Targeting
  • check Offline Form
  • check Proactive Chat
  • close Screen Sharing
  • check Third Party Integration
  • check Transfers/Routing
  • close Website Visitor Tracking

Screenshots

View 5 screenshots 27720 thumb
View 5 screenshots 135324 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • close Webinars
  • check Documentation

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Salesforce Service Cloud vs Smith.ai Live Website Chat

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