Chatra vs Drift vs Genesys PureCloud

Awards

Starting Price

$15.00/year/user

$50.00/month

$75.00/month/user

Best For

E-commerce, software and other companies who understand the need to be accessible to their visitors and customers. Our clients also include financial, legal and automotive companies.

Drift can help any business or individual with a website who wants to capture more leads, and chat with people in real-time.

PureCloud is for everyone! Progressive IT and contact center operations that prefer rapid delivery, all-in-one, cloud contact center solution.

Rating


5 / 5
(393)


4.5 / 5
(96)


4 / 5
(78)

Ideal number of Users

1000+

1 - 499

50 - 1000+

Ease of Use


5 / 5

4.5 / 5

4 / 5

Customer Support


5 / 5

4.5 / 5

3.5 / 5

Features & Functionality


4.5 / 5

4.5 / 5

4 / 5

Value for Money


4.5 / 5

4 / 5

4 / 5

Product Features

  • check Canned Responses
  • check Customizable Branding
  • check Geo Targeting
  • check Offline Form
  • check Proactive Chat
  • close Screen Sharing
  • close Third Party Integration
  • check Transfers/Routing
  • check Website Visitor Tracking
  • check Canned Responses
  • check Customizable Branding
  • check Geo Targeting
  • check Offline Form
  • check Proactive Chat
  • close Screen Sharing
  • check Third Party Integration
  • check Transfers/Routing
  • check Website Visitor Tracking
  • check Canned Responses
  • close Customizable Branding
  • close Geo Targeting
  • close Offline Form
  • check Proactive Chat
  • check Screen Sharing
  • check Third Party Integration
  • check Transfers/Routing
  • check Website Visitor Tracking

Screenshots

View 5 screenshots 23629 thumb
View 5 screenshots 71391 thumb
View 4 screenshots 83927 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • close Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Chatra vs Drift vs Genesys PureCloud

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