Chatra vs Zendesk

Awards

Starting Price

$15.00/year/user

$5.00/month/user

Best For

E-commerce, software and other companies who understand the need to be accessible to their visitors and customers. Our clients also include financial, legal and automotive companies.

From start-ups to Fortune 500 companies, over 200,000+ customers trust Zendesk with their customer support needs.

Ideal number of Users

1000+

1 - 1000+

Rating


4.8 / 5
(417)
Read All Reviews

4.4 / 5
(2342)
Read All Reviews

Ease of Use


4.8 / 5


  • "Easy to use and great for business. Helps you identify customer needs and provide greater sales opportunities."

  • "Customers love the ease of chat and simple messaging. This is great software that looks nice and is easy to use."


4.3 / 5


  • "Zendesk is super easy to use and to communicate with different other teams is very easy.very good customer support and it has 24/7 support."

  • "Admin Ease of use is good, agent ease of use is great, end user experience is good too. Wealth of knowledge easily available too."

Customer Support


4.8 / 5


  • "Meets our business needs perfectly - great app. Would recommend to other ecommerce stores as a customer service tool."

  • "Great company with even greater customer support."


4.3 / 5


  • "It was very slick - the look & feel are definitely clean, modern and friendly. Customer support was very nice and helpful when needed."

  • "For a company that helps other's have a better customer service, I feel like they could work on their own customer service."

Features & Functionality


4.6 / 5


  • "It looks very professinoal and clean on my website and the color customization is much better than anything I have seen to make it fit perfectly."

  • "It's really nice to just keep a tab open in Chrome and have desktop notifications for new chats. The customization is a nice touch as well."


4.3 / 5


  • "It has a great polished UI, wonderful implementation of real world customer support interfaces, and very easy to learn."

  • "I like how everything is easy to navigate to on Zendesk. It also provides help with navigating if you aren't familiar with how to use it."

Value for Money


4.6 / 5


  • "Quality experience so far. Would be great if there was more "bot" functionality so we can limit the service cost."

  • "Very fair pricing - very solid product, and support is almost instant. Gladly recommending it to other start-ups."


4.1 / 5


  • "The application that I like for its good price and good reports, also enjoys its integration with several software scales."

  • "Overall, this was a well-priced help desk solution for a small team managing very general feedback/support questions about a mobile app."

Product Features

  • Canned Responses
  • Customizable Branding
  • Geo Targeting
  • Offline Form
  • Proactive Chat
  • Screen Sharing
  • Third Party Integration
  • Transfers/Routing
  • Website Visitor Tracking
  • Canned Responses
  • Customizable Branding
  • Geo Targeting
  • Offline Form
  • Proactive Chat
  • Screen Sharing
  • Third Party Integration
  • Transfers/Routing
  • Website Visitor Tracking

Screenshots

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Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • close Webinars
  • check Documentation
  • close In Person
  • close Live Online
  • check Webinars
  • check Documentation

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Chatra vs Zendesk

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