Help.com Chat vs Smartsupp live chat

Awards

Starting Price

$36.00/month

$10.00/month/user

Best For

Leading the next generation of customer service software, Help.com designs live chat software for growing companies. Start your free trial today and let us help you scale, faster.

Smartsupp is a popular live chat for e-commerce and small-mid size businesses. Start a personal conversation with your visitors and turn them into happy customers. <3

Rating


4.6 / 5
(6)
Read All Reviews

4.7 / 5
(182)
Read All Reviews

Ideal number of Users

1 - 1000+

1 - 1000+

Ease of Use


4.6 / 5



4.8 / 5


  • "The best feature of Smartsupp is the ease of use and placing it on my webpage."

  • "Reliable, easy to use, exactly fullfill all our needs of what would we except from chat app. Reasonable pricing for good features."

Customer Support


5 / 5



4.7 / 5


  • "I have to point out the perfect customer support from one of your employess. She was very kind, helpful and she has made my day much better."

  • "I can recommend smartsapp for everyone who want to improve customer service."

Features & Functionality


4.4 / 5



4.4 / 5


  • "Since you put the new interface, it is really easier to communicate. Super easy to set up on Magento."

  • "I like that it is very simple to use and the mobile app has a user-friendly interface. Easy to manage live chats on the go."

Value for Money


5 / 5



4.6 / 5


  • "Excellent value for money as you get many features in one."

  • "Easy of use, high quality, low price, android app, web app."

Product Features

  • check Canned Responses
  • check Customizable Branding
  • check Geo Targeting
  • check Offline Form
  • check Proactive Chat
  • close Screen Sharing
  • check Third Party Integration
  • check Transfers/Routing
  • check Website Visitor Tracking
  • check Canned Responses
  • check Customizable Branding
  • check Geo Targeting
  • check Offline Form
  • check Proactive Chat
  • close Screen Sharing
  • check Third Party Integration
  • check Transfers/Routing
  • check Website Visitor Tracking

Screenshots

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Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • close Webinars
  • close Documentation
  • close In Person
  • check Live Online
  • close Webinars
  • check Documentation

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Help.com Chat vs Smartsupp live chat

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