Chatwork vs Genesys PureCloud vs Salesforce Service Cloud

Awards

Rating


4.5 / 5
(24)


4 / 5
(74)


4.5 / 5
(435)

Starting Price

$4.00/month/user

$69.99/month/user

$25.00/month/user

Best For

Collaboration tool for small and medium-sized enterprises which helps with group chat, task management, file sharing, video chat, contact administration, notifications, profiling and user management.

PureCloud is for everyone! Progressive IT and contact center operations that prefer rapid delivery, all-in-one, cloud contact center solution.

Businesses in need of service-as-a-software solution for CRM and help desk management.

Ideal number of Users

1 - 499

50 - 1000+

1 - 1000+

Ease of Use


4.5 / 5

4 / 5

4 / 5

Customer Support


4.5 / 5

3.5 / 5

4 / 5

Features & Functionality


4.5 / 5

4 / 5

4.5 / 5

Value for Money


4.5 / 5

4 / 5

4 / 5

Product Features

  • close Canned Responses
  • close Customizable Branding
  • close Geo Targeting
  • close Offline Form
  • close Proactive Chat
  • check Screen Sharing
  • close Third Party Integration
  • close Transfers/Routing
  • close Website Visitor Tracking
  • check Canned Responses
  • close Customizable Branding
  • close Geo Targeting
  • close Offline Form
  • check Proactive Chat
  • check Screen Sharing
  • check Third Party Integration
  • check Transfers/Routing
  • check Website Visitor Tracking
  • close Canned Responses
  • check Customizable Branding
  • check Geo Targeting
  • close Offline Form
  • check Proactive Chat
  • check Screen Sharing
  • check Third Party Integration
  • check Transfers/Routing
  • check Website Visitor Tracking

Screenshots

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View 4 screenshots 83927 thumb
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Platform

Web/Installed

Mobile

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • close Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Chatwork vs Genesys PureCloud vs Salesforce Service Cloud

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