Chat vs Freshchat vs Zendesk vs Zoho SalesIQ

Rating


4.5 / 5
(2)


4 / 5
(50)


4.5 / 5
(2085)


4.5 / 5
(66)

Starting Price

Not provided by vendor

$19.00/month/user

$5.00/month/user

$19.00/month

Best For

A.I. based chatbot that helps governments and enterprises with customer engagement, support and analytics.

Freshchat's target market comprises of sales, customer support, and marketing teams of Saas and ecommerce companies with up to 50 team members using the product.

From start ups to Fortune 500 companies, over 200,000+ customers trust Zendesk with their customer support needs.

Intended Users: Mid Size Business, Small Business, Entrepreneurs, Startups, Freelancers. Supported Countries: Worldwide

Ideal number of Users

Not provided by vendor

1 - 49

1 - 1000+

1 - 1000+

Ease of Use


4 / 5

4 / 5

4.5 / 5

4.5 / 5

Customer Support


4 / 5

4 / 5

4.5 / 5

4 / 5

Features & Functionality


4.5 / 5

4 / 5

4.5 / 5

4.5 / 5

Value for Money


4.5 / 5

4 / 5

4 / 5

4.5 / 5

Product Features

  • close Canned Responses
  • close Customizable Branding
  • close Geo Targeting
  • close Offline Form
  • check Proactive Chat
  • close Screen Sharing
  • check Third Party Integration
  • close Transfers/Routing
  • close Website Visitor Tracking
  • check Canned Responses
  • check Customizable Branding
  • check Geo Targeting
  • check Offline Form
  • check Proactive Chat
  • close Screen Sharing
  • check Third Party Integration
  • check Transfers/Routing
  • check Website Visitor Tracking
  • check Canned Responses
  • check Customizable Branding
  • check Geo Targeting
  • check Offline Form
  • check Proactive Chat
  • check Screen Sharing
  • check Third Party Integration
  • check Transfers/Routing
  • check Website Visitor Tracking
  • check Canned Responses
  • check Customizable Branding
  • check Geo Targeting
  • close Offline Form
  • check Proactive Chat
  • check Screen Sharing
  • close Third Party Integration
  • check Transfers/Routing
  • check Website Visitor Tracking

Screenshots

Capterra screenshot placeholder
View 4 screenshots 84784 thumb
Capterra screenshot placeholder
Capterra screenshot placeholder

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • close Live Online
  • close Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • close Webinars
  • check Documentation
  • close In Person
  • close Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation

share Share Your Comparison of Zoho SalesIQ vs Zendesk vs Freshchat vs Chat

Chat vs Freshchat vs Zendesk vs Zoho SalesIQ

Share

share Share Your Comparison of Zoho SalesIQ vs Zendesk vs Freshchat vs Chat