Drift vs eGain Superchat vs Freshchat

Awards

Rating


4.5 / 5
(92)

(0)


4 / 5
(50)

Starting Price

$50.00/month

Not provided by vendor

$19.00/month/user

Best For

Drift can help any business or individual with a website who wants to capture more leads, and chat with people in real-time.

Large companies aiming to differentiate their brand on the basis of the seamless, omnichannel customer experiences they deliver to todays digitally savvy consumers on their online journeys.

Freshchat's target market comprises of sales, customer support, and marketing teams of Saas and ecommerce companies with up to 50 team members using the product.

Ideal number of Users

1 - 499

50 - 1000+

1 - 49

Ease of Use


4.5 / 5

4 / 5

Customer Support


4.5 / 5

4 / 5

Features & Functionality


4.5 / 5

4 / 5

Value for Money


4.5 / 5

4 / 5

Product Features

  • check Canned Responses
  • check Customizable Branding
  • check Geo Targeting
  • check Offline Form
  • check Proactive Chat
  • close Screen Sharing
  • check Third Party Integration
  • check Transfers/Routing
  • check Website Visitor Tracking
  • close Canned Responses
  • check Customizable Branding
  • close Geo Targeting
  • close Offline Form
  • check Proactive Chat
  • check Screen Sharing
  • check Third Party Integration
  • check Transfers/Routing
  • check Website Visitor Tracking
  • check Canned Responses
  • check Customizable Branding
  • check Geo Targeting
  • check Offline Form
  • check Proactive Chat
  • close Screen Sharing
  • check Third Party Integration
  • check Transfers/Routing
  • check Website Visitor Tracking

Screenshots

View 5 screenshots 71391 thumb
Capterra screenshot placeholder
View 4 screenshots 84784 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • close Webinars
  • check Documentation

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Drift vs eGain Superchat vs Freshchat

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