Drift vs eGain Superchat vs Zendesk Chat

Awards

Rating


4.5 / 5
(92)

(0)


4.5 / 5
(105)

Starting Price

$50.00/month

Not provided by vendor

$14.00/month/user

Best For

Drift can help any business or individual with a website who wants to capture more leads, and chat with people in real-time.

Large companies aiming to differentiate their brand on the basis of the seamless, omnichannel customer experiences they deliver to todays digitally savvy consumers on their online journeys.

Zendesk Chat has 4 plans that are suitable to businesses from SMBs to Enterprises.

Ideal number of Users

1 - 499

50 - 1000+

1 - 1000+

Ease of Use


4.5 / 5

4.5 / 5

Customer Support


4.5 / 5

4 / 5

Features & Functionality


4.5 / 5

4.5 / 5

Value for Money


4.5 / 5

4.5 / 5

Product Features

  • check Canned Responses
  • check Customizable Branding
  • check Geo Targeting
  • check Offline Form
  • check Proactive Chat
  • close Screen Sharing
  • check Third Party Integration
  • check Transfers/Routing
  • check Website Visitor Tracking
  • close Canned Responses
  • check Customizable Branding
  • close Geo Targeting
  • close Offline Form
  • check Proactive Chat
  • check Screen Sharing
  • check Third Party Integration
  • check Transfers/Routing
  • check Website Visitor Tracking
  • check Canned Responses
  • check Customizable Branding
  • check Geo Targeting
  • check Offline Form
  • check Proactive Chat
  • close Screen Sharing
  • check Third Party Integration
  • check Transfers/Routing
  • check Website Visitor Tracking

Screenshots

View 5 screenshots 71391 thumb
Capterra screenshot placeholder
Capterra screenshot placeholder

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • close Live Online
  • close Webinars
  • check Documentation

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Drift vs eGain Superchat vs Zendesk Chat

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share Share Your Comparison of Zendesk Chat vs eGain Superchat vs Drift