eGain Superchat vs Olark vs Podium

Awards

Rating

(0)


4.5 / 5
(426)


4.5 / 5
(76)

Starting Price

Not provided by vendor

$17.00/month/user

Not provided by vendor

Best For

Large companies aiming to differentiate their brand on the basis of the seamless, omnichannel customer experiences they deliver to todays digitally savvy consumers on their online journeys.

Olark Live Chat is ideal for small- to mid-sized businesses in a wide range of markets, including retail, eCommerce, SaaS, education, and more.

Podium is perfect for any locally focused business with one or more locations relying on a local online listing to drive business growth or trying to manage multi-location reviews across the web.

Ideal number of Users

50 - 1000+

1000+

1 - 1000+

Ease of Use


4.5 / 5

4.5 / 5

Customer Support


4.5 / 5

4.5 / 5

Features & Functionality


4.5 / 5

4.5 / 5

Value for Money


4.5 / 5

4.5 / 5

Product Features

  • close Canned Responses
  • check Customizable Branding
  • close Geo Targeting
  • close Offline Form
  • check Proactive Chat
  • check Screen Sharing
  • check Third Party Integration
  • check Transfers/Routing
  • check Website Visitor Tracking
  • check Canned Responses
  • check Customizable Branding
  • check Geo Targeting
  • check Offline Form
  • check Proactive Chat
  • close Screen Sharing
  • check Third Party Integration
  • check Transfers/Routing
  • check Website Visitor Tracking
  • check Canned Responses
  • close Customizable Branding
  • close Geo Targeting
  • check Offline Form
  • check Proactive Chat
  • close Screen Sharing
  • close Third Party Integration
  • close Transfers/Routing
  • close Website Visitor Tracking

Screenshots

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View 5 screenshots 60385 thumb
View 3 screenshots 100671 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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eGain Superchat vs Olark vs Podium

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