Zendesk Chat vs eGain Superchat

Starting Price

$14.00/month/user

Not provided by vendor

Best For

Zendesk Chat has 4 plans that are suitable to businesses from SMBs to Enterprises.

Large companies aiming to differentiate their brand on the basis of the seamless, omnichannel customer experiences they deliver to todays digitally savvy consumers on their online journeys.

Rating


4.5 / 5
(108)

(0)

Ideal number of Users

1 - 1000+

50 - 1000+

Ease of Use


4.5 / 5

Customer Support


4.5 / 5

Features & Functionality


4.5 / 5

Value for Money


4.5 / 5

Product Features

  • check Canned Responses
  • check Customizable Branding
  • check Geo Targeting
  • check Offline Form
  • check Proactive Chat
  • close Screen Sharing
  • check Third Party Integration
  • check Transfers/Routing
  • check Website Visitor Tracking
  • close Canned Responses
  • check Customizable Branding
  • close Geo Targeting
  • close Offline Form
  • check Proactive Chat
  • check Screen Sharing
  • check Third Party Integration
  • check Transfers/Routing
  • check Website Visitor Tracking

Screenshots

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Capterra screenshot placeholder

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • close Live Online
  • close Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Zendesk Chat vs eGain Superchat

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share Share Your Comparison of eGain Superchat vs Zendesk Chat