Freshchat vs Olark vs Zendesk Chat

Awards

Rating


4 / 5
(50)


4.5 / 5
(429)


4.5 / 5
(105)

Starting Price

$19.00/month/user

$17.00/month/user

$14.00/month/user

Best For

Freshchat's target market comprises of sales, customer support, and marketing teams of Saas and ecommerce companies with up to 50 team members using the product.

Olark Live Chat is ideal for small- to mid-sized businesses in a wide range of markets, including retail, eCommerce, SaaS, education, and more.

Zendesk Chat has 4 plans that are suitable to businesses from SMBs to Enterprises.

Ideal number of Users

1 - 49

1000+

1 - 1000+

Ease of Use


4 / 5

4.5 / 5

4.5 / 5

Customer Support


4 / 5

4.5 / 5

4 / 5

Features & Functionality


4 / 5

4.5 / 5

4.5 / 5

Value for Money


4 / 5

4.5 / 5

4.5 / 5

Product Features

  • check Canned Responses
  • check Customizable Branding
  • check Geo Targeting
  • check Offline Form
  • check Proactive Chat
  • close Screen Sharing
  • check Third Party Integration
  • check Transfers/Routing
  • check Website Visitor Tracking
  • check Canned Responses
  • check Customizable Branding
  • check Geo Targeting
  • check Offline Form
  • check Proactive Chat
  • close Screen Sharing
  • check Third Party Integration
  • check Transfers/Routing
  • check Website Visitor Tracking
  • check Canned Responses
  • check Customizable Branding
  • check Geo Targeting
  • check Offline Form
  • check Proactive Chat
  • close Screen Sharing
  • check Third Party Integration
  • check Transfers/Routing
  • check Website Visitor Tracking

Screenshots

View 4 screenshots 84784 thumb
View 5 screenshots 60385 thumb
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Platform

Web/Installed

Mobile

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • close Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • close Live Online
  • close Webinars
  • check Documentation

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Freshchat vs Olark vs Zendesk Chat

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