Freshchat vs Salesforce Service Cloud

Starting Price

$19.00/month/user

$25.00/month/user

Best For

Freshchat's target market comprises of sales, customer support, and marketing teams of Saas and ecommerce companies with up to 50 team members using the product.

Businesses in need of service-as-a-software solution for CRM and help desk management.

Rating


4 / 5
(56)
Read All Reviews

4.4 / 5
(446)
Read All Reviews

Ideal number of Users

1 - 49

1 - 1000+

Ease of Use


4.2 / 5

4 / 5

Customer Support


3.9 / 5

4.2 / 5

Features & Functionality


3.9 / 5

4.4 / 5

Value for Money


4.1 / 5

4.1 / 5

Product Features

  • check Canned Responses
  • check Customizable Branding
  • check Geo Targeting
  • check Offline Form
  • check Proactive Chat
  • close Screen Sharing
  • check Third Party Integration
  • check Transfers/Routing
  • check Website Visitor Tracking
  • close Canned Responses
  • check Customizable Branding
  • check Geo Targeting
  • close Offline Form
  • check Proactive Chat
  • check Screen Sharing
  • check Third Party Integration
  • check Transfers/Routing
  • check Website Visitor Tracking

Screenshots

View 4 screenshots 84784 thumb
View 5 screenshots 27720 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • close Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Freshchat vs Salesforce Service Cloud

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