Zoho Desk vs Freshchat vs Zendesk

Starting Price

$12.00/month

$19.00/month/user

$5.00/month/user

Best For

Zoho provides industry and job-specific apps for Sales & Marketing, HR, Help desk and Finance. Zoho Desk for Business is intended for any company size and industry.

Freshchat's target market comprises of sales, customer support, and marketing teams of Saas and ecommerce companies with up to 50 team members using the product.

From start ups to Fortune 500 companies, over 200,000+ customers trust Zendesk with their customer support needs.

Rating


4.5 / 5
(1559)


4 / 5
(52)


4.5 / 5
(2110)

Ideal number of Users

1 - 1000+

1 - 49

1 - 1000+

Ease of Use


4.5 / 5

4 / 5

4.5 / 5

Customer Support


4.5 / 5

4 / 5

4.5 / 5

Features & Functionality


4.5 / 5

4 / 5

4.5 / 5

Value for Money


4.5 / 5

4 / 5

4 / 5

Product Features

  • check Canned Responses
  • check Customizable Branding
  • check Geo Targeting
  • check Offline Form
  • check Proactive Chat
  • check Screen Sharing
  • check Third Party Integration
  • check Transfers/Routing
  • close Website Visitor Tracking
  • check Canned Responses
  • check Customizable Branding
  • check Geo Targeting
  • check Offline Form
  • check Proactive Chat
  • close Screen Sharing
  • check Third Party Integration
  • check Transfers/Routing
  • check Website Visitor Tracking
  • check Canned Responses
  • check Customizable Branding
  • check Geo Targeting
  • close Offline Form
  • close Proactive Chat
  • close Screen Sharing
  • check Third Party Integration
  • check Transfers/Routing
  • check Website Visitor Tracking

Screenshots

View 5 screenshots 153423 thumb
View 4 screenshots 84784 thumb
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Platform

Web/Installed

Mobile

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • close Webinars
  • check Documentation
  • close In Person
  • close Live Online
  • check Webinars
  • check Documentation

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Zoho Desk vs Freshchat vs Zendesk

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