Freshchat vs Kayako vs LiveCall

Awards

Rating


4 / 5
(50)


4 / 5
(150)


5 / 5
(5)

Starting Price

$19.00/month/user

$15.00/month/user

$49.00/month

Best For

Freshchat's target market comprises of sales, customer support, and marketing teams of Saas and ecommerce companies with up to 50 team members using the product.

Organizations of all types and sizes - from microbusiness to the enterprise - trust Kayako to power their customer service.

Our main market are companies, that already have call centers. LiveCall works great, wherever services / products with high margin are sold and that want to have conversation with their customers.

Ideal number of Users

1 - 49

1 - 1000+

1 - 49

Ease of Use


4 / 5

4 / 5

5 / 5

Customer Support


4 / 5

4 / 5

5 / 5

Features & Functionality


4 / 5

4 / 5

4.5 / 5

Value for Money


4 / 5

4 / 5

5 / 5

Product Features

  • check Canned Responses
  • check Customizable Branding
  • check Geo Targeting
  • check Offline Form
  • check Proactive Chat
  • close Screen Sharing
  • check Third Party Integration
  • check Transfers/Routing
  • check Website Visitor Tracking
  • close Canned Responses
  • close Customizable Branding
  • close Geo Targeting
  • check Offline Form
  • close Proactive Chat
  • close Screen Sharing
  • check Third Party Integration
  • close Transfers/Routing
  • close Website Visitor Tracking
  • close Canned Responses
  • check Customizable Branding
  • check Geo Targeting
  • check Offline Form
  • check Proactive Chat
  • close Screen Sharing
  • check Third Party Integration
  • check Transfers/Routing
  • check Website Visitor Tracking

Screenshots

View 4 screenshots 84784 thumb
View 5 screenshots 63439 thumb
View 2 screenshots 69003 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • close Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Freshchat vs Kayako vs LiveCall

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