Bold360 vs Podium

Starting Price

Not provided by vendor Not provided by vendor

Best For

Any business that wants to improve and automate customer service and deliver personalized, seamless customer experiences.

Podium is perfect for any locally focused business with 1 to 10,000 locations relying on a local online listing to drive business growth or trying to manage multi-location reviews across the web.

Ideal number of Users

2 - 1000+

1 - 1000+

Rating


4.4 / 5
(25)
Read All Reviews

4.4 / 5
(103)
Read All Reviews

Ease of Use


4.3 / 5



4.4 / 5


  • "I like most about it it is user friendly and the clients like it also to communicate with us instead of using the phone or leaving messages."

  • "It is extremely easy to use and benefits my business. They walked me through implementation and it was a breeze."

Customer Support


4.4 / 5



4.5 / 5


Features & Functionality


4.3 / 5



4.3 / 5


  • "Does a great job getting reviews and obtaining great information to build online reviews and reputation."

  • "Incredidivly simple interface and very user friendly."

Value for Money


4.6 / 5



4.2 / 5


Product Features

  • Canned Responses
  • Customizable Branding
  • Geo Targeting
  • Offline Form
  • Proactive Chat
  • Screen Sharing
  • Third Party Integration
  • Transfers/Routing
  • Website Visitor Tracking
  • Canned Responses
  • Customizable Branding
  • Geo Targeting
  • Offline Form
  • Proactive Chat
  • Screen Sharing
  • Third Party Integration
  • Transfers/Routing
  • Website Visitor Tracking

Screenshots

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Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Bold360 vs Podium

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