Salesforce Service Cloud vs Ninchat

Starting Price

$25.00/month/user

Not provided by vendor

Best For

Businesses in need of service-as-a-software solution for CRM and help desk management.

Ninchat serves as a multi-channel customer service platform used to communicate with customers or your team through the website, phone, apps, and Facebook.

Rating


4.4 / 5
(452)
Read All Reviews
(0)

Ideal number of Users

1 - 1000+

Not provided by vendor

Ease of Use


4 / 5


  • "Excellent user experiences and ease of use. Good slice and dice ability."

  • "It's easy to find what you need thanks to an intuitive search bar. There is good level of security and the easiness to use of a cloud service."



Customer Support


4.2 / 5


  • "Reporting is excellent and every salesperson can use pretty easily. Support and configuration are easier because of the wealth of knowledge available in the SF community."

  • "It was easy to us and the Customer Support was amazing. I was skeptical at first but one of there sales guys turned me around."



Features & Functionality


4.4 / 5


  • "I self-implemented so the ability to quickly extend the package with flows was great."

  • "It is helpful for the metrics dashboard view of our measurements. Will be helpful to get more funtionalities in terms of customization."



Value for Money


4.1 / 5


  • "Great and positive experience with this product. A big investment but will give you tools to make you successful."

  • "SalesForce is an excellent CRM that allows the team to work together, monitor project implementation, monitor cash costs and revenues."



Product Features

  • close Canned Responses
  • check Customizable Branding
  • check Geo Targeting
  • close Offline Form
  • check Proactive Chat
  • check Screen Sharing
  • check Third Party Integration
  • check Transfers/Routing
  • check Website Visitor Tracking
  • close Canned Responses
  • check Customizable Branding
  • close Geo Targeting
  • check Offline Form
  • close Proactive Chat
  • close Screen Sharing
  • close Third Party Integration
  • close Transfers/Routing
  • close Website Visitor Tracking

Screenshots

View 5 screenshots 27720 thumb
View 5 screenshots 75733 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • close Live Online
  • close Webinars
  • check Documentation

share Share Your Comparison of Ninchat vs Salesforce Service Cloud

Salesforce Service Cloud vs Ninchat

Share

share Share Your Comparison of Ninchat vs Salesforce Service Cloud