Zendesk vs Zoho SalesIQ

Starting Price

$5.00/month/user

$19.00/month

Best For

From start ups to Fortune 500 companies, over 200,000+ customers trust Zendesk with their customer support needs.

Intended Users: Mid Size Business, Small Business, Entrepreneurs, Startups, Freelancers. Supported Countries: Worldwide

Ideal number of Users

1 - 1000+

1 - 1000+

Rating


4.4 / 5
(2355)
Read All Reviews

4.5 / 5
(69)
Read All Reviews

Ease of Use


4.3 / 5


  • "Having the ability to easily submit a help request ticket and communicate more clearly with different departments has been incredibly useful. Zendesk is very intuitive and the UI is simple and clean."

  • "The interface is intuitive, we can view the status of multiple tickets at the same time. The best thing about Zendesk is that it is very stable and we have never encountered any crashes."


4.5 / 5


  • "Sales IQ has been great for my business. It has an intuitive interface and it is a great way for me to generate leads and acquire potential customers."

  • "Ease of implementation and ease of use. Very little coding needed to add to existing website."

Customer Support


4.3 / 5


  • "Our experience with Zendesk has been fantastic overall. Customer support is good, and the product is stable."

  • "Great experience, great product. Highly recommended to companies with customer support."


4.1 / 5


Features & Functionality


4.3 / 5


  • "I like the clean and simple user interface of the software. I also love that you can easily see the leaderboards/metrics or how many tickets you and your team have already solved."

  • "It is a good support tool, as it has quality graphics and reports, but due to the competition that exists today, the resources it offers in the basic plan are to be desired."


4.4 / 5


  • "SalesIQ is definitely one of the best live chat product you can find on the market right now. It is a powerful tool to build a great multi-channel system (especially using with Zoho CRM)."

  • "Its customer tracking features are the most suitable for our business. We can easily reach the cross-border customers who are or were visiting our websites and can interact with them immediately."

Value for Money


4.1 / 5


  • "Also in the future when we add an additional IT person to our company it will be very easy to add them on and assign tickets to them. Zendesk also has great price points."

  • "Zendesk is easy to deploy, integrates well with many of their approved apps, and is easy to use for incident management. The interface is intuitive, the cost is low, and the value is high."


4.4 / 5


Product Features

  • Canned Responses
  • Customizable Branding
  • Geo Targeting
  • Offline Form
  • Proactive Chat
  • Screen Sharing
  • Third Party Integration
  • Transfers/Routing
  • Website Visitor Tracking
  • Canned Responses
  • Customizable Branding
  • Geo Targeting
  • Offline Form
  • Proactive Chat
  • Screen Sharing
  • Third Party Integration
  • Transfers/Routing
  • Website Visitor Tracking

Screenshots

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Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Zendesk vs Zoho SalesIQ

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