ChatBot vs Chatwork vs Genesys PureCloud

Awards

Starting Price

Not provided by vendor

$4.00/month/user

$75.00/month/user

Best For

ChatBot is designed for any company looking to design, build and deploy chatbots for everyday consumer requests and improve customer experiences.

Collaboration tool for small and medium-sized enterprises which helps with group chat, task management, file sharing, video chat, contact administration, notifications, profiling and user management.

PureCloud is for everyone! Progressive IT and contact center operations that prefer rapid delivery, all-in-one, cloud contact center solution.

Rating


4.5 / 5
(22)


4.5 / 5
(24)


4 / 5
(78)

Ideal number of Users

1 - 1000+

1 - 499

50 - 1000+

Ease of Use


5 / 5

4.5 / 5

4 / 5

Customer Support


5 / 5

4.5 / 5

3.5 / 5

Features & Functionality


5 / 5

4.5 / 5

4 / 5

Value for Money


5 / 5

4.5 / 5

4 / 5

Product Features

  • check Canned Responses
  • check Customizable Branding
  • close Geo Targeting
  • check Offline Form
  • close Proactive Chat
  • close Screen Sharing
  • check Third Party Integration
  • check Transfers/Routing
  • close Website Visitor Tracking
  • close Canned Responses
  • close Customizable Branding
  • close Geo Targeting
  • close Offline Form
  • close Proactive Chat
  • check Screen Sharing
  • close Third Party Integration
  • close Transfers/Routing
  • close Website Visitor Tracking
  • check Canned Responses
  • close Customizable Branding
  • close Geo Targeting
  • close Offline Form
  • check Proactive Chat
  • check Screen Sharing
  • check Third Party Integration
  • check Transfers/Routing
  • check Website Visitor Tracking

Screenshots

View 5 screenshots 172719 thumb
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View 4 screenshots 83927 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • close Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • close Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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ChatBot vs Chatwork vs Genesys PureCloud

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