Chatkit vs Genesys PureCloud vs Zendesk

Awards

Starting Price

$500.00/month

$75.00/month/user

$5.00/month

Best For

Cloud-based platform which helps small to large size businesses with incorporating chat functionality in their apps.

PureCloud is for everyone! Progressive IT and contact center operations that prefer rapid delivery, all-in-one, cloud contact center solution.

From start ups to Fortune 500 companies, over 200,000+ customers trust Zendesk with their customer support needs.

Rating


5 / 5
(2)


4 / 5
(78)


4.5 / 5
(2105)

Ideal number of Users

1 - 1000+

50 - 1000+

1 - 1000+

Ease of Use


5 / 5

4 / 5

4.5 / 5

Customer Support


5 / 5

3.5 / 5

4.5 / 5

Features & Functionality


5 / 5

4 / 5

4.5 / 5

Value for Money


5 / 5

4 / 5

4 / 5

Product Features

  • close Canned Responses
  • close Customizable Branding
  • close Geo Targeting
  • close Offline Form
  • close Proactive Chat
  • close Screen Sharing
  • check Third Party Integration
  • close Transfers/Routing
  • close Website Visitor Tracking
  • check Canned Responses
  • close Customizable Branding
  • close Geo Targeting
  • close Offline Form
  • check Proactive Chat
  • check Screen Sharing
  • check Third Party Integration
  • check Transfers/Routing
  • check Website Visitor Tracking
  • check Canned Responses
  • check Customizable Branding
  • check Geo Targeting
  • check Offline Form
  • check Proactive Chat
  • check Screen Sharing
  • check Third Party Integration
  • check Transfers/Routing
  • check Website Visitor Tracking

Screenshots

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Platform

Web/Installed

Mobile

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • close Live Online
  • close Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • close Live Online
  • check Webinars
  • check Documentation

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Chatkit vs Genesys PureCloud vs Zendesk

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