Nextiva vs UJET

Starting Price

$25.00/month/user

Not provided by vendor

Best For

Businesses looking to Interact with customers and prospects in real time and then monitor those interactions across the customer journey to gain a complete view of customers.

UJET is ideal for mid-market and enterprise companies that are focused on transforming customer service with a highly reliable cloud architecture and all the benefits of smartphone-era functionality.

Ideal number of Users

1 - 1000+

50 - 1000+

Rating


4.4 / 5
(225)
Read All Reviews

4.5 / 5
(90)
Read All Reviews

Ease of Use


4.3 / 5


  • "The quality of service is unmatched. The app is super easy to use, and keeps me organized."

  • "Nextiva has some very sophisticated tools for businesses. They make smart solutions that are simple to use but high complex in the background."


4.8 / 5


  • "I love the ease of use for the agents. I really like how easy it is to setup and implement features/enable settings."

  • "The folks at Ujet have created a really great product. Not only is the voice quality better than any other system but it's more reliable and very easy to use."

Customer Support


4.3 / 5


  • "Considerably cheap service compared to the national provider, flexible terms and very reliable voice communication. Really easy to register deskphones and truly amazing customer service."

  • "They are able to query the database without any technical support. It's much more graphical and friendly which means they save time when developing reporting and presentations for senior leadership."


4.8 / 5


  • "Excellent, Customer service and the technical support is always on top."

  • "UJET is one of the easiest software for customer service, it is really easy for doing internal transfers or maintain the call in the best way possible."

Features & Functionality


4.4 / 5


  • "From when we first contacted them, they were able to help us determine what would best suit our needs, and then supported us along the way."

  • "As an older business, we know that this is a rare result and we appreciate that Nextiva was able to honor our requirements and make sure the solution was exactly as we needed it."


4.6 / 5


  • "The option to be in a 3-way call, hold time control and the auxes to use is awesome. Now, as a QA specialist, I love how easy it is to access reports with relevant data for my day to day job."

  • "Pretty much how easy it is to manage reports, outbound calls, and metrics. The user interface has a friendly design and works flawlessly throughout the whole website."

Value for Money


4.3 / 5


  • "The service and support is also excellent and Nextiva are clearly invested in ensuring the success of their customers. Overall we've been very impressed with the work to date and the results too."

  • "We were in desperate need of a new CRM. NextOS was the winner in the end with the best functionality on offer at the best price."


4.8 / 5


Product Features

  • Canned Responses
  • Customizable Branding
  • Geo Targeting
  • Offline Form
  • Proactive Chat
  • Screen Sharing
  • Third Party Integration
  • Transfers/Routing
  • Website Visitor Tracking
  • Canned Responses
  • Customizable Branding
  • Geo Targeting
  • Offline Form
  • Proactive Chat
  • Screen Sharing
  • Third Party Integration
  • Transfers/Routing
  • Website Visitor Tracking

Screenshots

View 5 screenshots 109159 thumb
View 5 screenshots 183351 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • close Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Nextiva vs UJET

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UJET vs Nextiva