Zendesk vs Nextiva

Starting Price

$5.00/month/user

$25.00/month/user

Best For

From start ups to Fortune 500 companies, over 200,000+ customers trust Zendesk with their customer support needs.

Businesses looking to Interact with customers and prospects in real time and then monitor those interactions across the customer journey to gain a complete view of customers.

Ideal number of Users

1 - 1000+

1 - 1000+

Rating


4.4 / 5
(2355)
Read All Reviews

4.4 / 5
(225)
Read All Reviews

Ease of Use


4.3 / 5


  • "Having the ability to easily submit a help request ticket and communicate more clearly with different departments has been incredibly useful. Zendesk is very intuitive and the UI is simple and clean."

  • "The interface is intuitive, we can view the status of multiple tickets at the same time. The best thing about Zendesk is that it is very stable and we have never encountered any crashes."


4.3 / 5


  • "The quality of service is unmatched. The app is super easy to use, and keeps me organized."

  • "Nextiva has some very sophisticated tools for businesses. They make smart solutions that are simple to use but high complex in the background."

Customer Support


4.3 / 5


  • "Our experience with Zendesk has been fantastic overall. Customer support is good, and the product is stable."

  • "Great experience, great product. Highly recommended to companies with customer support."


4.3 / 5


  • "Considerably cheap service compared to the national provider, flexible terms and very reliable voice communication. Really easy to register deskphones and truly amazing customer service."

  • "They are able to query the database without any technical support. It's much more graphical and friendly which means they save time when developing reporting and presentations for senior leadership."

Features & Functionality


4.3 / 5


  • "I like the clean and simple user interface of the software. I also love that you can easily see the leaderboards/metrics or how many tickets you and your team have already solved."

  • "It is a good support tool, as it has quality graphics and reports, but due to the competition that exists today, the resources it offers in the basic plan are to be desired."


4.4 / 5


  • "From when we first contacted them, they were able to help us determine what would best suit our needs, and then supported us along the way."

  • "As an older business, we know that this is a rare result and we appreciate that Nextiva was able to honor our requirements and make sure the solution was exactly as we needed it."

Value for Money


4.1 / 5


  • "Also in the future when we add an additional IT person to our company it will be very easy to add them on and assign tickets to them. Zendesk also has great price points."

  • "Zendesk is easy to deploy, integrates well with many of their approved apps, and is easy to use for incident management. The interface is intuitive, the cost is low, and the value is high."


4.3 / 5


  • "The service and support is also excellent and Nextiva are clearly invested in ensuring the success of their customers. Overall we've been very impressed with the work to date and the results too."

  • "We were in desperate need of a new CRM. NextOS was the winner in the end with the best functionality on offer at the best price."

Product Features

  • Canned Responses
  • Customizable Branding
  • Geo Targeting
  • Offline Form
  • Proactive Chat
  • Screen Sharing
  • Third Party Integration
  • Transfers/Routing
  • Website Visitor Tracking
  • Canned Responses
  • Customizable Branding
  • Geo Targeting
  • Offline Form
  • Proactive Chat
  • Screen Sharing
  • Third Party Integration
  • Transfers/Routing
  • Website Visitor Tracking

Screenshots

View 5 screenshots 199521 thumb
View 5 screenshots 109159 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • close Webinars
  • check Documentation

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Zendesk vs Nextiva

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