Chatfuel vs Provide Support Live Chat

Starting Price

$15.00/month

$8.25/month/user

Best For

Chatfuel is the leading chatbot platform for Messenger. We help agencies and businesses build bots, no coding required. Increase sales, personalize marketing and automate support, all with Chatfuel.

We are serving businesses and organizations from a variety of industries such as E-Commerce, Education, Tourism & Hospitality, Auto Sales, Car Rental, Consulting, Insurance, Financial, Government, etc

Rating


4.5 / 5
(13)
Read All Reviews

4.6 / 5
(24)
Read All Reviews

Ideal number of Users

1 - 1000+

1 - 499

Ease of Use


4.2 / 5

4.8 / 5

Customer Support


3.9 / 5

4.7 / 5

Features & Functionality


4.3 / 5

4.3 / 5

Value for Money


4.4 / 5

4.8 / 5

Pros

  • "Simplicity in setting up Operators/Users. The 10-Day Free Trial was a great opportunity to test out the system."

  • "For a small business like ours, that is a big help because we are not always able to be in the office just to handle chat questions."

Cons

  • "If you walk away from the desk (which i am contantly doing ) and forget to mark away or log off then you can miss the chats."

  • "There was no possibility to transfer chat to another person, only invite and you have to sit together in the room, makes no sense, only distraction."

Product Features

  • check Canned Responses
  • check Customizable Branding
  • close Geo Targeting
  • close Offline Form
  • check Proactive Chat
  • close Screen Sharing
  • check Third Party Integration
  • check Transfers/Routing
  • close Website Visitor Tracking
  • check Canned Responses
  • check Customizable Branding
  • close Geo Targeting
  • check Offline Form
  • check Proactive Chat
  • close Screen Sharing
  • check Third Party Integration
  • check Transfers/Routing
  • check Website Visitor Tracking

Screenshots

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Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • close Live Online
  • close Webinars
  • check Documentation

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Chatfuel vs Provide Support Live Chat

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