Salesforce Service Cloud vs Ruby Virtual Receptionist

Starting Price

$25.00/month/user

Not provided by vendor

Best For

Businesses in need of service-as-a-software solution for CRM and help desk management.

Not provided by vendor

Ideal number of Users

1 - 1000+

Not provided by vendor

Rating


4.4 / 5
(457)
Read All Reviews

5 / 5
(2)

Ease of Use


4 / 5


  • "It provides a smooth work flow and I love and it is highly customizable. I like the ease of use and ease to follow when you are a first time user."

  • "Creating and closing cases was simple with also messages on errors to correct them. Personally like it since i got very comfortable since its user friendly."


4.5 / 5


Customer Support


4.2 / 5


  • "We've also started using Pardot and love how streamlined it is for all of our communications needs. Salesforce Communities has allowed for an excellent online community for our constituents."

  • "Robust salesforce automation tool with mobile capabilities and strong partner community."


5 / 5


Features & Functionality


4.4 / 5


  • "I self-implemented so the ability to quickly extend the package with flows was great."

  • "We use Salesforce for our Client Services Teams and Sales side of the house. It's a very robust and powerful system with lots of options for customization."


4 / 5


Value for Money


4.1 / 5


  • "Our Academy, BD, and Recruiting department drove great revenue because of this, and SalesForce did a great job in helping us drive sales, and place candidates to our clients in a short span of time."

  • "Good price for functionalities included; perfect for small companies. Installation is a breeze."


3 / 5


Product Features

  • Canned Responses
  • Customizable Branding
  • Geo Targeting
  • Offline Form
  • Proactive Chat
  • Screen Sharing
  • Third Party Integration
  • Transfers/Routing
  • Website Visitor Tracking
Not provided by vendor

Screenshots

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Capterra screenshot placeholder

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • close Live Online
  • close Webinars
  • check Documentation

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Salesforce Service Cloud vs Ruby Virtual Receptionist

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Ruby Virtual Receptionist vs Salesforce Service Cloud